Job Summary
We are seeking energetic, persuasive, and reliable professionals to join our support and engagement
team. The core responsibility of this role is to connect with previously active driver-partners,
understand their reasons for inactivity or churn, and proactively encourage them to return to the
platform. This role requires not only empathy and problem-solving skills but also a strong sales
mindset to overcome objections and highlight the platform’s value proposition effectively.
Responsibilities
●Initiate outbound calls to inactive driver-partners and understand their reasons for leaving the
platform.
●Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.
●Use persuasive communication and sales techniques to convey the benefits of rejoining the
platform.
●Engage drivers who may have migrated to competitors and present compelling reasons to
return.
●Share updates about new features, incentives, or improvements that may address past issues.
●Maintain high satisfaction scores and contribute to reactivation targets.
●
Document insights and feedback to help shape future engagement strategies.
Qualifications
●A degree in any discipline.
●Strong verbal and written communication skills in the relevant local language(s).
●Basic computer literacy and ability to navigate digital tools.
●Confidence and fluency in delivering a sales pitch over the phone.
●Ability to listen, empathize, and respond with appropriate solutions.
●Resilience in handling objections and turning negative sentiment into positive outcomes.
●
Prior experience in customer support, sales, telecalling, or re-engagement campaigns is a
strong plus.
Requirements
Requirements
●Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.
●Excellent persuasion and negotiation skills.
●High energy, multitasking ability, and comfort working with targets in a fast-paced
environment.
●Familiarity with Excel; experience with CRM or engagement platforms is a plus.
●Demonstrated ownership, empathy, and the drive to create impact through conversations.
Benefits
