Provide in-person onboarding and ongoing support to driver partners, explain tools and processes, troubleshoot issues, promote company values, and collaborate with Driver Operations on process improvements. The role requires strong English and Tamil communication, empathy, organization, problem-solving, and adaptability in a fast-paced environment.
Summary:
We are seeking dynamic and customer-focused professionals to join our Greenlight Hub team in Gurgaon as Customer Support Specialists. This role is central to empowering new driver partners by delivering exceptional in-person support, guiding them through onboarding, and equipping them with the tools and knowledge needed to succeed. As a key member of our operations team, you will play a vital role in shaping the driver experience, ensuring smooth onboarding, resolving issues efficiently, and fostering a positive brand presence. The ideal candidate is a self-driven communicator with a passion for helping others, strong problem-solving abilities, and a proactive mindset. This is a temporary, contract position with potential for extension, offering a unique opportunity to be part of a fast-growing, mission-driven organization.
Experience: 0-1 year
Responsibilities:
- Deliver high-quality, in-person support to driver partners during onboarding and ongoing operations.
- Guide new drivers through the onboarding process and introduce them to essential tools and resources.
- Troubleshoot and resolve driver-related issues promptly and effectively.
- Serve as a brand ambassador by promoting the company’s values and building enthusiasm among drivers.
- Stay updated on company processes, tools, and policies to ensure accurate and consistent support.
- Collaborate with the Driver Operations team to identify and implement process improvements.
Requirements
- Strong verbal communication skills in both English and Tamil.
- Graduate degree.
- Proven ability to handle in-person interactions with empathy, patience, and professionalism.
- Excellent problem-solving skills and a resourceful mindset when addressing challenges.
- Highly organized, self-motivated, and team-oriented with a passion for empowering others.
- Comfortable working in a fast-paced, evolving environment.
Benefits
CTC: 22k
NTH:17k
+6K performance based incentive.
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