The Role
Support the Insights Manager in running the VoC program, collaborating with RevOps for data hygiene, and maintaining CX dashboards. Qualifications include 2 years of experience in B2B SaaS, technical understanding, problem-solving skills, communication skills, user experience knowledge, and data handling expertise.
Summary Generated by Built In
Key Responsibilities
- Supporting the Insights Manager in the running of the VoC program including delivery of reports, by improving the data sources, and quality of feedback
- Collaborating with RevOps to ensure data hygiene across our platforms
- Responsible for maintenance and development of CX dashboards (SFDC and Gainsight) to inform priorities and improve GRR
Qualifications & Competencies
- Minimum of 2 years of professional experience in a related field, ideally in B2B SaaS
- High level of general technical understanding
- Easily adopts to new technology
- Problem solving capabilities, attention to detail, data handling skills
- Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences
- Understanding of user experience
- Experience of working with large volumes of data
- Experience training and supporting users
- Knowledge of scripting languages (e.g., SQL) preferred
- Experience with Salesforce preferred
- Proficient in MS Office (primarily Excel)
Top Skills
SQL
The Company
What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
