Job Description:
Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.About the Role:
The Customer Success team at Remitly is dedicated to earning lifetime loyalty and trust from our customers by promptly addressing their questions and resolving issues. As a Data Analyst II on this team, you will collaborate with operations leaders and data analytics engineers to produce metrics, identify issues and uncover the underlying reasons, highlight opportunities for broad-reaching improvements, and make recommendations that lead to meaningful business solutions and operational enhancements. The quantitative insights you provide will have an outsized impact on the business.
You Will:
- Provide independent analytical support for a large, multi functional group spanning multiple departments and countries, all focused on delivering a great customer experience.
- Measure the effectiveness of operational processes, assessing the effort required by customers and agents.
- Uncover relevant insights to guide impactful improvements in tools and operational processes.
- Present complex analyses and recommendations to both technical and non-technical audiences.
- Investigate emergent issues and model the potential impact of future projects.
- Challenge existing processes by asking "Why?" and viewing unexpected data outcomes as opportunities to explore and improve processes.
- Explain the methods and logic behind your analyses, validate your results, measure the impact and advocate for implementing your recommendations with data-backed evidence.
You Have:
- A Bachelor's degree in a technical, business, or quantitative field (e.g., Computer Science, Engineering, Business, Statistics, or a related discipline).
- 3+ years of relevant experience in an operational analytics role.
- Knowledge of data modeling, ETL processes, and data warehousing concepts.
- Familiarity with basic statistical techniques and experience modeling complex scenarios with data, estimating their relative size and significance.
- Proficiency in SQL, Python, and data visualization tools such as Tableau or Power BI.
Our Benefits:
- In Site Subsidized Meals
- Transportation
- Premium Language Bonus
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Private Life Insurance
- On site Clinic and Remitly Doctor
- Continuous learning tools & certification programs
- Reduced Working Hours per Week (from 48 to 40)
- Two consecutive days off
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
