Data Privacy Operations Manager

Job Description

Purpose of the role

To support the design and implementation of the Bank’s Data Privacy Framework, monitor and report on the Bank’s adherence to its obligations and commitments in relation to the responsible handling of personal data, and act as a point of contact with Data Protection Authorities (DPAs). 

Accountabilities

• Development and maintenance of the Bank’s Data Privacy Framework, including the content of Data Privacy policies, processes and procedures and other artefacts, and supporting the Bank’s Data Protection Officers in monitoring and reporting on adherence to these.
• Provision of specialist support to Business Oversight Compliance teams in their oversight of the, identification, assessment and management of potential Data Privacy risks arising from the processing of personal data and implementation of the Bank’s Data Privacy Framework.
• Co-ordination of the response to personal data breaches, including appropriate containment and remediating actions, and, where personal data breaches are assessed as triggering a requirement to report to regulators, reviewing and then co-ordinating with 1LoD, Legal and BOC to ensure any such incidents are notified to regulators and impacted individuals in accordance with relevant statutory timeframes.
• Management of Barclays relationship with DPAs by acting as a point of contact for them and ensuring timely responses to regulatory complaints and investigations, queries, and formal consultations.
• Collaboration with 1LOD Data Privacy SMEs, Legal, and other relevant Compliance teams and risk management functions to facilitate a comprehensive approach to the management of Compliance Risk and other related risks.
• Barclays representation in key Data Privacy industry groups and associations, and use intelligence gained from these to identify areas for improvement and implementation of enhancements to the Data Privacy Framework.
• Education and awareness support to employees in relation to Data Privacy, including maintenance of Group-wide mandatory training courses on Data Privacy to ensure employees are clear on their data privacy obligations, how to manage personal data securely, and how to identify and report personal data breaches.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Data Privacy Operations Manager at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Data Privacy Operations Manager you should have experience with:

• Good understanding of the data protection laws, such as GDPR, CCPA and other emerging regulation.
• Ability to effectively collaborate with the IT departments to assess the risks, manage data breaches and ensure that technical safeguards in place to protect sensitive information against unauthorized access or data leaks.
• Have an experience in conducting the DPIAs(Data Protection Impact Assessment).  
• Ability to interpret the privacy policies, conduct training session, and raise awareness about the data protection practices.
• Incident response and breach management.

Some other highly valued skills may include:

• Advocacy for privacy design.
• Data management standard concepts related to metadata, lineage, authoritative source.
• Risk and Control Assessment.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.