Provide technical database support and troubleshoot SQL-related issues, connectivity, drivers, and integrations. Assist customers on performance, DWH/BI best practices, resolve support tickets within SLAs, maintain documentation, contribute to the knowledge base, and mentor junior engineers while collaborating with engineering and product teams.
This role is for one of the Weekday's clients
Salary range: Rs 2500000 - Rs 3500000 (ie INR 25- 35 LPA)
Min Experience: 3+ years
Location: Chennai
JobType: full-time
Requirements
Key Responsibilities
- Troubleshoot and resolve database-related technical issues, with a strong focus on SQL.
- Support database connectivity, drivers, and client integrations.
- Assist customers with database features, performance, and best practices.
- Collaborate with Engineering, Product Management, and cross-functional teams to resolve complex issues.
- Ensure timely resolution of support tickets while meeting SLA commitments.
- Maintain technical documentation and contribute to the knowledge base.
- Mentor junior engineers and support knowledge-sharing initiatives.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Minimum 3 years of experience in Database Support or Database Administration.
- Strong hands-on experience with SQL and SQL scripting.
- Good understanding of Data Warehousing (DWH) and Business Intelligence (BI) concepts.
- Experience with database connectivity, ETL tools, reporting tools, and database drivers.
- Knowledge of one or more programming languages such as Python, Java, R, or Lua.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication skills with the ability to work in a collaborative, multicultural environment.
Preferred Skills
- Experience supporting enterprise database platforms.
- Customer-facing technical support experience.
- Ability to handle critical production incidents and work within SLA-driven environments.
What You'll Get
- Opportunity to work with a globally recognized product organization.
- Exposure to modern database and analytics technologies.
- Collaborative and innovation-driven work environment.
- Career growth with global teams and challenging technical projects.
Must-have skills
Database Administration, SQL, Troubleshooting
Good-to-have skillsdatabase support, sql scripting, etl tools
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