Desktop Engineer

Desktop Engineer 

Location: Chennai 

Experience: 3-5 years  

Work Mode: Hybrid

Job Summary 

The Desktop Engineer role is to ensure proper computer operation so that end users can accomplish business tasks.This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.  

Responsibilities and Duties 

• Exceptional customer service orientation.  

• Experience working in a team-oriented, collaborative environment.  

• Preferred Azure knowledge. Experience in working with Azure Active Directory. 

• Exceptional windows troubleshooting skills, maintaining, and handling Active directory, 
  O365 issues. 

• Windows diagnosis, OS installation & reimaging, Network Knowledge. 

• Exposure in Asset Management, Laptop/Desktop hardware exposure, VPN, O365, software installation issues. 

• Azure exposure. Knowledge in Azure Active Directory, Preferred AZ900 certificate. 

• Excellent communication skills and telephone manner. 

• Knowledge and working experience in any Incident management tool. 

• Hand on experience in trouble shooting windows and MAC machines. 

• 3-5-years of experience in supporting users onsite and on phone / remote session. 

• 3-5 years of experience in an MNC supporting minimum 1000 Users 

• Basic DHCP knowledge. 

• Active Directory knowledge. 

• Advanced O365 knowledge 

• Creating user accounts, reset passwords, unlock account etc. in AD. 

• Creating security /distribution groups. 

• Basic Knowledge about Proxy server. 

• Basic Knowledge about IP address, VLAN. 

• Troubleshooting VPN client. 

• Troubleshooting of MAC OS and Windows OS 

• Troubleshooting Outlook and other software installations. 

• Strong knowledge of Microsoft based operating systems. 

• Basic knowledge in Antivirus software. 

• Trouble shooting IE, Chrome, Mozilla, and other browsers. 

• Wireless Concept and troubleshooting wireless issues 

• Basic Routing and switching knowledge 

Qualifications and Skills  

• Install desktop OS, messaging client, applications such as Office Suite, Adobe Acrobat, WinZip, as per software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs 

• Configure desktop and laptop as per the desktop/laptop standardization policies 

• Configuration of internet settings and proxy settings 

• Configuration of mail clients and troubleshooting mail client related issues 

• Troubleshoot and resolve desktop / laptop OS issues 

• Isolate system issues; diagnose standard software issues and report hardware issues to respective vendors 

• Troubleshooting printer / scanner related issues at users’ desktop/laptop and reporting hardware issues to vendors 

• Manage disk and folder sharing, and permission settings on desktops 

• Assist users in accessing applications based on standard SOPs 

• Installation and configuration of application clients (as per SOP) 

• Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support 

• Provide VIP support to the identified list of users. 

• Broad knowledge of hardware troubleshooting, upgradation, and repairs of all apple hardware Like Mac pro, MacBook, MacBook Pro, MacBook Air, iMac, iMac pro, iPad and iPhones. 
  About Encora 
  Encora is a Sofware development arm of Encora Corporation created specifically to address the growing Sofware needs of the business. Encora offers maintenance and reliability teams the tools, Sofware, and services they need to optimize asset performance. Home to three powerful iconic brands – we serve over 70,000 customers worldwide with a relentless dedication to quality, innovation, and service. Our products inform customers on the health of their assets and our Sofware and services drive better maintenance decisions – improving productivity, driving uptime, and reducing costs.  
  We're serious about our commitment to diversity, which is why Encora prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.