【Digital Consulting】Associate Director - Digital - (Tokyo)

Turner & Townsend is a global professional services company with over 22,000 people in more than 62 countries. 

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. 

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. 

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. 

Please visit our website: www.turnerandtownsend.com 

Role Overview 

As an Associate Director, you will lead the Digital Services offering for Turner & Townsend Japan, shaping and delivering our digital vision across major construction and capital projects. You will drive innovation both internally and on client engagements across Real Estate, Infrastructure, and Energy & Natural Resources sectors. 

Working closely with our Project Management, Cost Management, Procurement and Supply Chain teams, you will design, implement, and embed bestinclass digital solutions that enhance how we deliver projects—improving productivity, predictability, quality, and client value. 

These solutions will span digital advisory, BIM, project controls, programme and portfolio platforms, data analytics, AI-driven insights, and construction site digitalisation. You will play a crucial leadership role in driving adoption, capability development, and measurable digital transformation across the business. 

Key Responsibilities 

1. Digital Strategy & Innovation 

• Define and execute the digital strategy for Japan, aligning emerging technologies with client needs and organisational goals. 

• Drive adoption of digital transformation initiatives across Project Management, Cost Management, and multi-sector client portfolios. 

• Identify opportunities for innovation, value creation, and continuous improvement. 

2. Project Strategy & Delivery 

• Lead end-to-end delivery of digital projects—from consultation and design to deployment, testing, and change management. 

• Establish and monitor critical success factors, KPIs, and delivery standards. 

• Manage multiple concurrent digital programmes using agile or hybrid methodologies. 

• Act as Product Owner or Project Sponsor for strategic digital initiatives. 

3. Stakeholder Engagement & Collaboration 

• Work with internal leaders, client stakeholders, IT teams, and vendors to ensure solutions meet operational and strategic objectives. 

• Facilitate requirement-gathering workshops across diverse client and internal groups. 

• Lead issue resolution, risk management, and cross-team alignment. 

4. Technology & Data Enablement 

• Translate business requirements into scalable digital solution designs across enterprise systems, workflow platforms, and data environments. 

• Lead the development of workflow automation leveraging cloud, open-source, and SaaS technologies. 

• Champion data platforms and architectures supporting ingestion, analytics, insights, and reporting. 

5. Governance, Compliance & Continuous Improvement 

• Establish digital governance frameworks, standards, and best practices. 

• Oversee documentation, SOPs, system audits, and compliance activity across projects. 

• Support implementation of ISO and industry standards for digital delivery. 

6. Business Development & Growth 

• Support proposal development, bid responses, and client presentations. 

• Work with regional teams to identify new opportunities and shape tailored digital solutions. 

• Provide market insights, competitive benchmarking, and thought leadership to strengthen the firm’s digital market position. 

7. Financial Oversight 

• Manage digital project budgets, forecasts, reporting, and investment planning. 

• Analyse cost drivers and variations; support commercial negotiations and contract management. 

• Oversee invoicing processes in D365, ensuring accuracy, compliance, and timely billing. 

8. People Leadership 

• Line-manage digital professionals; mentor, coach, and develop team capability. 

• Drive performance management, engagement, and career development. 

• Lead resource planning and support workforce development across digital services. 

Essential 

• Bachelor’s degree in BIM, Computer Science, Engineering, Construction, Business Administration, or related discipline. 

• 7–10+ years’ experience in digital transformation, digital delivery, or project management, including 3+ years in a leadership role. 

• Proven track record delivering complex, multi-stakeholder digital programmes. 

• Experience in BIM, data analytics, or digital consultancy environments. 

• Strong knowledge of systems integration, workflow automation, and software development lifecycles. 

Preferred 

• Experience with Industry 4.0 technologies, cloud transformation, and enterprise digital platforms. 

• Postgraduate qualifications (MBA, MSc, etc.). 

• Experience in construction or capital projects environments. 

Skills & Competencies 

• Strong strategic thinking capability with the ability to convert digital goals into actionable programmes. 

• Excellent communication and stakeholder management across multicultural environments (Japan/APAC). 

• Proven ability to influence senior leaders and manage complex vendor ecosystems. 

• Analytical and problem-solving mindset with strong commercial awareness. 

• Bilingual Japanese/English 

Technical Knowledge 

1. Business Intelligence & Analytics 

• Power BI, Tableau 

• Python / R 

• MS Visual Studio 

1. Data & Cloud 

• SQL, SSMS 

• Azure (Synapse, ML) 

1. Automation & Platform Tools 

• Microsoft Power Platform (Apps, Automate)   

1. Construction Technology Platforms 

• Procore 

• Autodesk Construction Cloud (ACC / Build / BIM 360) 

• Aconex (Oracle) 

• EcoSys (Enterprise Project Performance) 

• Matterport (3D Scanning & Digital Twins) 

Key Performance Indicators 

• Quarterly development check-ins and improved team engagement metrics. 

• Successful delivery of digital projects within agreed time, budget, and quality. 

• Contribution to revenue growth through successful bids and client wins. 

• 100% compliance with financial processes and billing accuracy in D365. 

• Demonstrated improvement and adoption of digital tools, measured through client feedback and internal performance metrics. 

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.