Provide L2/L3 production support for Microsoft Dynamics (D365 CE/F&O/Business Central): triage and resolve incidents, debug plugins/workflows/integrations, perform RCA and fixes, manage environment refreshes and deployments with Azure DevOps, monitor performance and SQL, and collaborate with developers, BAs, and Microsoft support.
Key Responsibilities: Incident Management: Triage, investigate, and resolve Level 2 and Level 3 production incidents within defined SLAs. Advanced Troubleshooting: Deep-dive into D365 Customer Engagement (CE) or Finance & Operations (F&O) to debug plugins, workflows, and integrations with Dataverse and Azure. RCA and Bug Fixing: Perform Root Cause Analysis (RCA) for recurring issues and develop permanent technical solutions or workarounds. Environment Maintenance: Oversee environment refreshes, AOS clustering, code deployments, and release activities using Azure DevOps. System Monitoring: Monitor application performance, troubleshoot bottlenecks, and analyze SQL logs for database optimization. Cross-functional Collaboration: Work alongside developers, business analysts, and Microsoft Premier Support to handle escalations. Required Qualifications & SkillsExperience: 4–6+ years of production and application support experience specific to the Microsoft Dynamics ecosystem (D365 F&O, CE, or Business Central). Technical Stack: Proficiency in X++, C#, .NET, SQL Server, and building integrations using REST/SOAP APIs. Cloud & Platform: Familiarity with the broader Microsoft ecosystem, including Power Apps, Power Automate, and Azure Cloud services. Frameworks: Strong understanding of ITIL methodologies for incident, problem, service requests and change management. Soft Skills: Exceptional analytical thinking, communication skills for stakeholder management, and ability to document operational runbooks
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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