Join the Pacsun Community
Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.
Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.
Learn more here: LinkedIn- Our Community
About the Job:
The Digital Merchandising Specialist owns the execution of all digital promotions, coupon code setup, and product launch readiness across Pacsun.com. This role requires deep working knowledge of Salesforce, high attention to detail, and excellent project coordination skills. You will serve as a critical connector between merchandising, planning, marketing, supply chain, and IT, ensuring every campaign and product launch goes live without a hitch! This is not just a support role—it’s a central operations hub for our digital business. It is important for this role to stay organized, act fast, and keep a clear line of communication across teams to prevent delays and solve issues before they escalate.
What you will do:
Promotions & Campaign Execution
- Set up and QA all promotional campaigns (e.g., Flash Sales, Holiday Events, App Exclusives).
- Manage all coupon code configurations via Salesforce, including CRM and loyalty codes.
- Maintain the promo and task calendars to ensure on-time execution.
- Partner with IT to troubleshoot any Salesforce or promo configuration issues.
- Implement and maintain PDP features like promo messaging and flash sale timers.
Product Launches & Site Readiness
- Ensure all products go live on time with correct categorization and copy.
- Track launch products in coordination with buying, planning, and supply chain teams.
- Attend weekly supply chain meetings to align on launch timing and readiness.
- Manage setup across seasonal product drops and ensure visibility for all site updates
Reporting & Insights
- Own weekly sample product tracker reports and “go-live” communications.
- Compile recaps of promotion and launch performance.
- Support creation of product launch tools (e.g., swatch and markup docs for marketing and creative).
Cross-Functional Collaboration
- Act as the go-to for launch and promotion status across the business.
- Collaborate daily with marketing, merchandising, and creative to align priorities.
- Partner with IT to raise issues, follow through on fixes, and ensure smooth execution.
What it takes to Join:
- Bachelor's degree in Business, Marketing, Merchandising or related field.
- 3–5 years in eCommerce, site operations, or digital merchandising—retail strongly preferred.
- Strong Salesforce knowledge and ability to troubleshoot within complex systems.
- Excellent communication and cross-functional collaboration skills.
- Highly organized, detail-oriented, and thrives in a fast-paced environment.
- Strong proficiency in Excel/Google Sheets; dashboard/reporting tools (e.g., Looker) a plus.
- Self-starter with the confidence to ask questions, own tasks, and push for clarity.
- Occasional weekend support may be required, particularly during peak periods such as Black Friday and Cyber Monday.
Developing the Community/ Leadership Qualities:
- Operates with integrity, discretion, and a solutions-first mindset.
- Embraces collaboration and builds strong partnerships across functions.
- Brings energy, accountability, and clarity to every meeting and project.
- Encourages feedback, transparency, and team-first thinking.
Salary Range: $76,000
Pac Perks:
- Dog friendly office environment
- On-site Cafe
- On-site Gym
- $1,000 referral incentive program
- Generous associate discount of 30-50% off merchandise online and in-stores
- Competitive long term and short-term incentive program
- Immediate 100% vested 401K contributions and employer match
- Calm Premium access for all employees
- Employee perks throughout the year
Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
- While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
- Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
- Ability to work in open environment with fluctuating temperatures and standard lighting.
- Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
- Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
- Hotel, Airplane, and Car Travel may be required.
Position Type/Expected Hours of Work:
This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
