Process Analyst - QA

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are looking for a Documentation Specialist to join our team and lead the long-term storage strategy and organization of our organization’s documents for easy access for our various departments and teams.

Responsibilities:

• Review current documentation in light of Business Processes, current Industry Standards, and best practice.

• Highlight gaps and determine the next steps/timings to document all Business Processes.

• Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and readily available to all users.

• Refactor a large repository of legacy documentation into new formats.

• Synthesize and consolidate documentation from multiple sources, including 3rd party vendors and legacy sources.

• Interview Subject Matter Experts to determine current and ideal process steps.

• Assist with Business Process evaluation and design.

• Support new processes/changes with ‘as is’ and ‘to be documentation.

• Curate a new internal documentation repository.

Core Competencies:

• Process documentation writing and maintenance. Understanding of IT and process Industry Standards such as ITIL.

• Proven experience writing technical and process documents.

• Must be strong with process and procedures, and requirements gathering.

• Able to write user-friendly content that meets the needs of the target audience

Minimum Qualifications:

• A bachelor’s degree from an accredited school.

• Advanced level skills with MS Office applications (Word, Excel, SharePoint) and Worktext Markup.

• Must have 4 to 8 years of experience in documentation creation and curation.