Serve as the Capital Markets domain subject-matter expert owning the end-to-end service lifecycle. Shape technology roadmaps with product and engineering partners, apply Agile/DevOps, ensure architecture/security/compliance alignment, drive observability and KPIs/SLOs, manage risk/capacity/change, and lead cross-functional teams to improve service reliability and cost efficiency.
Detailed Responsibilities • Own the end-to-end service lifecycle, including strategy, design, transition, operation, and continuous improvement. • Partner with Product Owners, Engineering Leads, and Architecture to shape technology roadmaps that deliver on business objectives. • Apply Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes. • Ensure alignment with enterprise architecture, security, and compliance standards. • Drive observability, monitoring, and performance management, using data-driven insights for continuous improvement. • Lead service reviews and establish key performance indicators (KPIs) and service level objectives (SLOs). • Manage risk, capacity, and change proactively to maintain service reliability and performance. • Champion a culture of accountability, focusing on business outcomes, customer experience, and operational excellence. • Collaborate with vendors and internal partners to optimise total cost of ownership and technology lifecycle planning. • Lead and influence cross-functional teams, promoting knowledge sharing and a continuous learning mindset. • Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite.
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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