Provide L2/L3 support and administration for IBM Content Manager, IBM Case Manager, KwikWork, and related ECM platforms. Configure and troubleshoot IBM WebSphere Application Server, execute database queries, and diagnose document management and workflow issues across Windows Server and Linux/Unix environments. Support enterprise migrations, platform upgrades, production issues, and IBM FileNet P8, Content Navigator, or Business Automation Workflow tools.
Position: ECM Support Engineer
Location: Chennai - Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Job Description:
Required Qualifications & Technical
Skills:
Primary Expertise: Hands-on
experience supporting and administering IBM Content Manager and IBM Case
Manager, KwikWork.
Middleware/Platform:
Proficiency with IBM WebSphere Application Server (WAS) configuration and
troubleshooting.
Database Knowledge: Solid
understanding of relational databases (IBM DB2, Oracle, or MS SQL Server)
in the context of ECM schema and query execution.
OS & Environment:
Experience working in Windows Server and Linux/Unix environments.
Tools & Utilities:
Familiarity with IBM FileNet P8 tools (Content Platform Engine, Workplace
XT, or Navigator) is a strong plus.
Problem Solving: Strong
analytical skills to diagnose complex document management and workflow
issues.
Preferred Qualifications
Experience with IBM Business
Automation Workflow (BAW) or Content Navigator (ICN).
Prior experience handling
enterprise-level migrations or platform upgrades.
Strong L2/L3 application and
production support experience
dotSolved System Inc. Chennai, Tamil Nadu, IND Office
STPI Incubation Centre, 2nd floor No. 5, SH 49A, Tharamani, Chennai, India, 600113
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
