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Job Summary
Responsible for managing and maintaining the Configuration Management Database within an organization's IT infrastructure.
Job Description
Core Responsibilities
- . Key responsibilities include:
- CMDB Management: Maintain and update the CMDB, ensuring data accuracy and completeness.
- Data Integration: Develop and manage data integration processes between the CMDB and other IT systems.
- Technical Support: Provide support for IT operations, troubleshooting issues related to the CMDB and associated integrations.
- Process Improvement: Identify and implement process improvements to enhance CMDB management efficiency.
- Documentation: Create and maintain comprehensive documentation for CMDB processes and workflows.
- Compliance: Ensure adherence to industry standards and best practices for CMDB management.
- Data Quality: Monitor and audit CMDB activities, resolve discrepancies, and maintain data integrity.
- User Support: Provide training and guidance to CMDB users and consumers.
- Change Management: Review and approve changes affecting the CMDB and its data.
- CI Management: Oversee the identification, verification, and maintenance of Configuration Items (CIs).
- System Integration: Ensure strategic integration of asset management systems with other software platforms across the business.
- Qualifications typically include a bachelor's degree in Computer Science or related field, experience in SQL administration, ServiceNow and strong technical skills in data management and IT systems.
Technical Skills
- Proficiency in ITAM software and tools
- Understanding of IT hardware and software components
- Knowledge of ITIL (Information Technology Infrastructure Library) practices
- Familiarity with CMDB (Configuration Management Database) systems
- Experience with software license management
Analytical Skills
- Data analysis and interpretation
- Reporting and data visualization
- Problem-solving abilities
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
