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Job Summary
Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Job Description
Responsibilities:
Deploy, configure and maintain infrastructure and applications
Support day-to-day operations, including network, infrastructure and application troubleshooting and ticket resolution
Collaborate with internal engineering and network teams to resolve issues; assist in root cause analysis (RCA) under the guidance of senior specialists
Develop and maintain tools or scripts designed to automate routine system operations
Configure and implement configuration management tools (such as Puppet, Chef, Ansible, Terraform)
Assist in maintaining observability tools (e.g., Grafana, Prometheus, etc.) by developing sophisticated dashboards, alerting systems, and performance metrics for applications and infrastructure
Collect and analyze performance metrics to ensure optimal service delivery
Support CI/CD pipeline maintenance and deployment workflows
Ensure operational readiness for application deployment by performing testing, developing dashboards and alarms, and writing support playbooks
Expertise to perform coding, debugging, testing, and troubleshooting of network service applications
Participate in the on-call rotation by monitoring system health, availability, and performance metrics and responding to incidents, outages or customer inquiries
Document processes, procedures, and best practices
Education, Skill, and Requirements:
Preferred - B.S. in Computer Science, Electrical or Computer Engineering (or equivalent professional experience)
4+ years combined service reliability/operational experience and software development and engineering experience for large scale, high performance distributed systems.
Strong working knowledge of networking concepts and application protocols such as TCP/IP, BGP, DNS, TLS, and HTTP/S
Strong knowledge managing and debugging Unix/Linux systems
Working experience with creating and maintaining automation written in scripting languages (Python, Bash, Perl)
Understanding of web technologies: HTTP/HTTPS, DNS, TLS, HTML/CSS/JS basics
Experience in Golang/C/ C++/Python
Working experience of GitHub and GitHub Actions
Experience in configuration management tools (Puppet, Chef, Ansible, Terraform)
Experience in creating dashboard (Grafana, Kibana, Tableau)
Customer-focused delivery under agile methodology.
Strong analytical skills and attention to detail.
Ability to work in a fast-paced, ever-changing environment.
Excellent writing and communication skills.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.