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Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.
Responsibilities
Experience in AppSheet preferable or any standard BPM tool.
Ensure efficient deployment of standard business processes & applications
Collects business needs and best practices
Train & support business users.
Ensure functional & technical coherence between Group standards
Collect, specify, promote and pilot new business features not yet covered by standards.
Exchange and capitalize best practices with other business application analysts.
Translate functional requirements into System Design Specifications
Monitoring , Plan and track service tickets and managing in between ad-hoc.
Follow up with team members on the open actions in tickets.
Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services
Provide fast and efficient technical support for business-critical applications, including troubleshooting, diagnostics, and problem resolution.
Assist end users with application-related requests, guide them through processes, and provide training and support to ensure optimal usage
Support site Key Users in acceptance test evolutions
Maintain customer satisfaction through active communication.
Maintain detailed documentation of application configurations, procedures, and support-related documents. Create user guides and knowledge base articles.
Experience / knowledge
Total year of experience (2+ years of experience)
Proven experience in application support or a similar role.
Knowledgeable with SQL, JS, Python and Problem Solving.
Knowledgeable with REST API.
Strong ability to solve problems and be customer focused
Ability to work in a high demand environment with multiple priorities
Very team oriented and cooperative.
Good command of English.
Job:
Business Applications SupportOrganization:
Business ApplicationsSchedule:
Full timeEmployee Status:
RegularJob Type:
Permanent contractJob Posting Date:
2025-05-30Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
More information on Valeo: https://www.valeo.com
