Engineering Operations 3

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Job Description
Core Responsibilities

• First point of contact for CMDB Data Issues and Reviewing Manually inputted data like Application Records
• Ensure that manually submitted data meets the platform data quality standards and working with the person(s) submitting the information to ensure compliance
• Resolve ServiceNow Tickets related to the above
• Maintain current and accurate data documentation around maintaining the CMDB data quality
• Defining and maintaining data quality checks against the CMDB through sustainability models or processes by enabling system audit practices and conducting audits to ensure data integrity and quality
• Communicate errors in configuration data quickly and to the relevant stakeholders, where applicable provide solutions to correct
• Basic understanding of ITAM principles around Hardware and Software asset management processes and practices as it interacts with the CMDB as well as supporting the needs of the organization in these specific areas as the requirements and solutions mature, as defined by the line manager
• Ability to develop reports both manually and within ServiceNow for various stakeholders
• Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories
• Managing the submission and tracking of data updates
• Assist with the testing and validation of new functionality, system upgrades or patching, and bulk data loads as it pertains to the CMDB
• Identify and recommend process and procedure improvements
• Communicate CMDB activities to enhance general awareness of changes or enhancements to configuration processes and standards
• Follow up with Data or Application Owners to ensure compliance with Data or Audit Policies as directed
• Create and maintain process documentation and job aids for stake holders interacting within the CMDB
• Other Data Quality & Analytics Activities as identified

Employees at all levels are expected to:

• Hands-on experience with ServiceNow components such as Configuration, Change, and incident
• Hands-on Experience with creating and maintaining ServiceNow Reports & Dashboards
• Experience implementing and managing CMDB solutions
• Experience in asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes
• Success in fast paced and dynamic environments
• Strong understanding of ITSM processes
• Strong understanding of ServiceNow CSDM
• Advanced proficiency in Microsoft Excel including pivot tables and basic excel formulas (V-lookup, etc.)
• Excellent writing skills for generating clear, concise notes and documentation
• Strong analytical capabilities to proactively solve problems facing the organization
• Ability to work independently on a project of varying complexity
• Experience and understanding of IT infrastructure inventory, applications, and technology operations
• Ability to understand and articulate challenges and risks into cohesive problem statements

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years