As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
This position will be part of the LS Digital organization and based out in India. This position will drive business requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures and policies to improve user experience, gain efficiency and deliver high quality product. To be successful, the candidate must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many various stake different personalities in a global setting.
What You Will Do
- Conduct walk-through of ecommerce and customer service processes to document current state (“as is”) and future state (“to be”) through interviews and workshops.
- Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning several technology platforms, such as Salesforce, SAP etc.
- Engage and influence various business stakeholders, to identify business benefits including return on investments.
- Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects.
- Assess existing processes and recommend process improvement, automation, digitalization opportunities.
- Lead post implementation project performance review to ensure it meets expected benefits.
- Assist feasibility assessments for various IT solution selection.
What You Need
- Bachelor’s degree in computer science, Business Administration, or equivalent work experience
- 5-8 years experience in Business Analysis and/or project management in areas covering ecommerce and customer service functions.
- Strong written and verbal communication skills, curiosity to learn, agility.
- Excellent time management & organizational skills with keen attention to details
What is Nice to Have
- Experience in portfolio management.
- Experience working in a global environment.
- Experience in other technologies such as Analytics,
- Strong interpersonal skills
What Makes You Eligible
- Be willing to travel up to 5%, domestic and international travel
- Be willing to work in an office or home office and travel to site on demand
- Successfully complete a background investigation and drug screen as a condition of employment
What We Offer
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- An inclusive and diverse work environment that fosters and encourages professional and personal development
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
