Seeking a ServiceNow CMDB Technical Lead to design, govern, and optimize enterprise CMDB aligned to services, leading CSDM architecture and integrations.
CMDB Tech Lead ================ Job Title: ServiceNow CMDB Technical Lead Experience: 8–12+ years overall, 5+ years in ServiceNow CMDB / ITOM Role Summary Seeking a ServiceNow CMDB Technical Lead with strong expertise in CSDM, Discovery, Service Mapping, and integrations to design, govern, and optimize an enterprise CMDB aligned to business services. Key Responsibilities • Lead CSDM-aligned CMDB architecture, CI modeling, relationships, and lifecycle management. • Drive ServiceNow Discovery across on prem, cloud, and hybrid environments. • Design and maintain Service Mapping (top down and horizontal). • Implement CMDB integrations using REST, and third party tools. • Configure and manage IRE, reconciliation, and data normalization. • Establish CMDB governance and data quality using CMDB Health dashboards. • Provide technical leadership, mentoring, and stakeholder collaboration. Required Skills • Strong hands-on experience with ServiceNow CMDB, CSDM, Discovery, and Service Mapping • Integration experience with Intune and Qualys • ServiceNow scripting (JavaScript, Glide APIs) • Strong understanding of IT infrastructure and ITIL processes Soft Skills • Strong stakeholder management and communication skills • Ability to translate technical concepts into business terms • Leadership and mentoring capability • Structured, detail-oriented, and process-driven mindset ________________________________________ Preferred Qualifications • ServiceNow certifications: o Certified Implementation Specialist – Discovery o Certified Implementation Specialist – Service Mapping o Certified System Administrator (CSA) • Experience with ITOM Visibility, ITAM, and APM • Experience in large-scale CMDB transformation or maturity programs
Top Skills
Csdm
Discovery
Glide Apis
JavaScript
Rest
Service Mapping
Servicenow Cmdb
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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