Provide end-user support for laptops, desktops, printers and mobile devices; diagnose and resolve technical issues; apply security patches and antivirus updates; manage backups, digital certificates, IT asset inventory and device procurement; support BCP/DR and testing of new applications; act as single point of contact for day-to-day IT tasks and liaise with development, clients and vendors.
Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices • Ensuring security and upgrades are applied to IT Assets and kept up to date • Should have experience in End User Support & Strong knowledge in troubleshooting. • Taking ownership of technical issues, and working with our development group to resolve more • Support users in testing new applications • Support in obtaining digital certificates for users and Servers • Ensure backups are taken regularly • Support BCP/DR activity • Windows security Patch management • Good Knowledge of Antivirus • Support users with mobile devices • Manage inventory of IT equipment’s • Place an order for IT devices after necessary approvals • Should be able to communicate in English with internal Team, Client and Vendors. • Single point of contact for all IT Day to day tasks • Willing to work extra hours
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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