The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.
- Key Responsibilities:
1. Provide exceptional service via voice calls, promptly addressing inquiries and issues.
2. Manage high volumes of calls with professionalism and efficiency.
3. Troubleshoot and resolve issues quickly, following procedures and escalating when needed.
4. Ensure clear, empathetic communication, making customers feel supported.
5.Continuously improve retention processes based on feedback and performance data. (As required)
6.Achieve and exceed sales targets through effective communication and persuasion. (As required)
- Interview Process:
- HR round: Interview to assess cultural fit and basic qualifications.
- Operations: Evaluate technical skills and role-specific competencies.
- Versant as required
- Client versant as required
Hexaware Technologies Chennai, Tamil Nadu, IND Office
MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai, Tamil Nadu, India, 600097
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To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
