Provides front-line technical support in a retail store by handling customer queries involving mobile devices, laptops, and desktops. Troubleshoots hardware and software issues, resolves problems where possible, escalates unresolved cases, and delivers a customer-focused experience. Requires strong verbal and written communication, technical aptitude, self-direction, goal orientation, and availability to work weekends.
Key Responsibilities:
Customer service / Front-end customer handling.
Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).
Troubleshooting of technical related issues and ensure to resolve the issues / queries.
Escalate problems when unable to resolve customer issues.
Knowledge of computer hardware & software is an added advantage.
Excellent language fluency, excellent verbal & written communication skill.
Should be able to handle customer queries and should aim at customer delight.
Should be technically sound.
Self driven & goal oriented and willing to work on Weekends
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