Design human-centered, accessible, and inclusive omnichannel experiences across digital and human touchpoints. Conduct user and competitive research, translate business and customer needs into solutions, facilitate cross-functional design sessions, and validate designs through testing and optimization. Collaborate with product managers, engineers, marketers, and other stakeholders in an agile environment while contributing to design systems, product roadmaps, customer satisfaction, and product adoption.
At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description#LI-DNI #DNI
Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. As an Experience Designer, you will:
-Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
-Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.
-Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.
-Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
-Deliver experiences that have been validated through experimentation, testing and optimization.
-Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).
-Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.
-Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
-Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments
-Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
-Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.
-Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.
-Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
-Deliver experiences that have been validated through experimentation, testing and optimization.
-Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).
-Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.
-Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
-Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments
Basic Qualifications
-User experience design experience
-User experience design experience
Preferred Skills/Experience
-Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
-Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
-Strong collaboration with product managers, software engineers, and agilists to execute product vision and roadmap
- Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap
-Preferred skills: design-thinking, user-centered design, product strategy, vision and planning, product development, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics
-Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
-Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
-Strong collaboration with product managers, software engineers, and agilists to execute product vision and roadmap
- Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap
-Preferred skills: design-thinking, user-centered design, product strategy, vision and planning, product development, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Posting may be closed earlier due to high volume of applicants.
This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.
Similar Jobs
Fintech
Design human-centered, inclusive, and accessible omnichannel experiences across digital and human touchpoints. Conduct research, competitive analysis, experimentation, testing, and optimization; translate business and user needs into product solutions; contribute to roadmaps and design systems; facilitate cross-functional workshops; and collaborate with product managers, engineers, marketers, and other stakeholders in an agile environment.
Top Skills:
AgileDesign SystemsDesign ThinkingPersonasProduct AnalyticsService BlueprintsService DesignStory MappingUser Research
Fintech
Design human-centered, accessible, and inclusive digital and human experiences across customer journeys. Conduct research, competitive analysis, service design, experimentation, and usability testing. Translate business and user needs into omni-channel solutions, collaborate with product, engineering, marketing, and brand stakeholders, and contribute to product roadmaps within an agile environment. Leverage design systems, facilitate cross-functional workshops, and optimize experiences using performance metrics and customer insights.
Fintech
Design human-centered, inclusive, and accessible omni-channel experiences that connect customer needs with business goals. Responsibilities include user research, competitive analysis, service design, experience mapping, prototyping, experimentation, testing, optimization, and collaboration with product managers, engineers, marketers, and other stakeholders. The role also contributes to product roadmaps, facilitates cross-functional design sessions, and applies design systems within agile product development.
Top Skills:
Design Systems
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
