Supports fraud risk management by analyzing fraud trends, forecasts, alerts, claims, and transactional data. Applies policies and controls to minimize losses, assesses risk, identifies data inconsistencies, resolves operational issues, and escalates control concerns. Maintains banking operations knowledge, ensures consistent administrative processes, communicates findings clearly, and works rotational shifts while exercising judgment under established guidelines.
The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
- Perform short and long term forecasting analysis and standardized fraud analysis
- Make judgments based on practice and precedence, and work within guidelines, under general supervision
- Develop and maintain working knowledge of business/industry standards and practices
- Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
- Identify inconsistencies in data or results, and exchange information in a concise and logical way
- Impact the business directly through the quality of the tasks/services provided
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Independently apply judgement in managing day-to-day responsibilities, including assessing complex situations, resolving issues, and determining appropriate courses of action. Will be responsible for decisions and outcomes within area of responsibility, leveraging professional expertise and analytical thinking to address challenges and ensure delivery of work to defined quality and performance expectations.
- Support effective functioning of the business area by ensuring that administrative processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, responding to operational requirements to ensure continuity, quality, and timely delivery of work.
- Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Will exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.
Qualifications:
- 5+ years of relevant experience in a related role
- Knowledge and previous experience in the Fraud Investigation and Fraud claims process
- Experience in trend analysis and alerts in early fraud detection
- Extensive knowledge of the Banking Operations & Banking Transactional Processing platforms
- Proficient in Microsoft Office and Access
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Willing to work in Rotational Shifts
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Fraud Operations------------------------------------------------------
Time Type:------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills Banking Operations, Chargeback, Fraud Detection, Fraud Disputes, Fraud Investigations, Fraud Operations, Fraud Prevention.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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