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Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Own customer service requests from contract validation through resolution, including emergency network restoration, SLA and KPI oversight, proactive fault prevention, data-driven support, and customer-network software implementations. Diagnose unsuccessful software loads, implement corrective actions, improve support processes, and build customer relationships through consultation, negotiation, knowledge sharing, and change management.
Top Skills:
Machine Learning
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Designs, audits, optimizes, and troubleshoots telecom IP/MPLS and ISP networks. Develops high- and low-level network documentation, leads IP network integration, performs security, configuration, and hardware audits, analyzes KPIs, recommends improvements, and supports corrective actions. The role requires customer and stakeholder interaction, multi-vendor network migration experience, expertise in routing, VPN, Layer 2 technologies, firewalls, DDoS, DNS, CDNs, and telecom technologies from 2G through 5G.
Top Skills:
2G3G4G5GArborAutomationBgpCdnCheck PointCiscoDdosDnsDpiEvpnFirewallFortigateHuaweiInternet ExchangeIp/MplsIs-IsJuniperL2VpnL3VpnLoad BalancerExcelMicrosoft PowerpointMicrosoft WordOspfQosSegment RoutingTraffic EngineeringZte
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Leads end-to-end planning, design, optimization, and technical governance for large multivendor telecommunications core networks. Designs CS Core, IMS, EPC, VoLTE, VoWiFi, and 5G Core architectures; develops network interfaces and HLD, DLD, and LLD documentation; resolves KPI and performance issues; supports cloud/NFV migrations, capacity expansions, and new services. Provides customer-facing technical leadership, prepares RFP solutions and compliance statements, manages risks and costs, and guides delivery teams across multiple markets.
Top Skills:
2G3G4G5G CoreCdmaCloud-Native ArchitectureCs CoreDiameterEpcEricsson ProductsGsmGtpGtpv2ImsIp NetworkingLteMultivendor Network SystemsNetwork SlicingNfvNfviRadiusSipUmtsVolteVowifi
Leads end-to-end post-GA business operations for Ericsson BSS products, including team leadership, workforce planning, budgets, forecasting, maintenance lifecycle decisions, release quality, third-party support licensing, governance, metrics, and operational improvement. The role partners across product development, support, finance, sales, and services to drive standardization, customer focus, automation, AI adoption, service readiness, and sustainable operational performance in global, matrixed environments.
Join our Team
About this opportunity:
We are looking for a forward-thinking, technically strong leader "Head of Post GA Business Operations" to take end-to-end responsibility for BOS Post GA Business operations within BCSS BOS SWPS Unit within SA BOS. In this operations Post GA role, you will shape how we GA BOS Products within budget and govern nuances around the same.
This position reports to the Head of Global and Product Support within BCSS BOS SWPS Unit and partners closely with BOS PDUs, BOS PDGs, BOS Global Support, BOS SWPS, BOS Global Sales and Services.
What you will do • Manage teams, performance, workforce planning, competence development, succession planning, and employee well-being.• Own offering-level budgets, forecasting, cost control, and value realization.• Oversee Post-GA Maintenance operations, including lifecycle decisions, release quality, delivery timelines, and operational efficiency.• Coordinate third-party support licenses, including budgets, purchase orders, invoices, and financial reporting.• Own and improve processes, methods, tools, documentation, and governance.• Manage Maintenance metrics, reporting, data quality, business reviews, root-cause analysis, and corrective actions.• Influence stakeholders across SA BOS, PDU, Maintenance, Finance, Product Development, and Support.• Promote standardization, transparency, accountability, customer focus, and fact-based decision-making.
The skills you bring• University degree in Engineering, ICT, Computer Science, Telecommunications, or related field; advanced degree (e.g., MBA) is a plus• 18+ years in telecom BSS/OSS Product Development, Program Office, including 12+ years in leadership roles with accountability for Design Maintenance delivery in domains like Ericsson Charging, Ericsson Billing, Ericsson Orchestration etc• Proven people leadership managing large, cross-functional teams , with focus on talent development, performance management, and building a high-performing culture• Deep experience in automation/industrialization, AI/GenAI adoption (including agentic solutions), CI/CD/DevOps, product lifecycle upgrades/adaptations, and service readiness in cloud-native, programmable network environments• Ability to operate as a senior interface to Sales/Portfolio/Engineering/Services with clear governance and stakeholder alignment in matrixed, global environments• High integrity, strategic mindset, customer-centricity, and a track record of driving operational excellence and sustainable growth.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 789518
About this opportunity:
We are looking for a forward-thinking, technically strong leader "Head of Post GA Business Operations" to take end-to-end responsibility for BOS Post GA Business operations within BCSS BOS SWPS Unit within SA BOS. In this operations Post GA role, you will shape how we GA BOS Products within budget and govern nuances around the same.
This position reports to the Head of Global and Product Support within BCSS BOS SWPS Unit and partners closely with BOS PDUs, BOS PDGs, BOS Global Support, BOS SWPS, BOS Global Sales and Services.
What you will do • Manage teams, performance, workforce planning, competence development, succession planning, and employee well-being.• Own offering-level budgets, forecasting, cost control, and value realization.• Oversee Post-GA Maintenance operations, including lifecycle decisions, release quality, delivery timelines, and operational efficiency.• Coordinate third-party support licenses, including budgets, purchase orders, invoices, and financial reporting.• Own and improve processes, methods, tools, documentation, and governance.• Manage Maintenance metrics, reporting, data quality, business reviews, root-cause analysis, and corrective actions.• Influence stakeholders across SA BOS, PDU, Maintenance, Finance, Product Development, and Support.• Promote standardization, transparency, accountability, customer focus, and fact-based decision-making.
The skills you bring• University degree in Engineering, ICT, Computer Science, Telecommunications, or related field; advanced degree (e.g., MBA) is a plus• 18+ years in telecom BSS/OSS Product Development, Program Office, including 12+ years in leadership roles with accountability for Design Maintenance delivery in domains like Ericsson Charging, Ericsson Billing, Ericsson Orchestration etc• Proven people leadership managing large, cross-functional teams , with focus on talent development, performance management, and building a high-performing culture• Deep experience in automation/industrialization, AI/GenAI adoption (including agentic solutions), CI/CD/DevOps, product lifecycle upgrades/adaptations, and service readiness in cloud-native, programmable network environments• Ability to operate as a senior interface to Sales/Portfolio/Engineering/Services with clear governance and stakeholder alignment in matrixed, global environments• High integrity, strategic mindset, customer-centricity, and a track record of driving operational excellence and sustainable growth.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 789518
Ericsson Chennai, Tamil Nadu, IND Office
Ericsson Chennai Hub Office
Key IT stretch along OMR with strong tech presence. Close to residential areas, eateries and the coast, offering a relaxed lifestyle with good connectivity to central Chennai.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
