Provide voice and email technical support, manage incidents according to ITIL processes, and troubleshoot various hardware and software issues.
Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.
Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process
- Follow-up/ update ticket for every call to ensure timely closure
- Call ownership, drive to resolution and communication with customer
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers
- Proactive monitoring & Perform documented Escalation process
- Troubleshooting on Application Support (Off Shelf or Customized)
- MFDs Troubleshooting on Printers &
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote-Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
- Keep Users regularly updated with Alerts advising of any new or changed information
- Be willing to take on additional responsibilities and learning opportunities as they come up
Qualifications
- Windows & Macintosh Operating systems Troubleshooting
- Experience with Active Directory, Azure, Office365, VPN, MFA, RDP
- Experience with remote tools - LMI and BeyondTrust
- Experience with ServiceNow
- Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD)
- 2+ years of technical support experience with an IT Service Desk or Application Support
- Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills
- Excellent written, oral and verbal communication skills in English
Benefits at Anovia
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Anovia is an equal opportunity employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Senior Data Engineering Manager will lead a team of data engineers, provide technical guidance, improve processes, and foster collaboration across departments while ensuring high-quality data services.
Top Skills:
AWSDatabricksDbtGraph DatabasesPythonS3SparkSpark StreamingSQL
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead a distributed design team to define and execute design vision for IT Services in Jira Service Management. Partner with product, engineering, research, and content to ship AI-enabled experiences, recruit and mentor designers, introduce AI-driven design practices, and drive multiple initiatives from idea to launch while communicating impact to leadership.
Top Skills:
AIJira Service ManagementRovo
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Processes client orders and legal documents across multiple jurisdictions and systems. Responsibilities include responding to customer inquiries, maintaining records, managing portfolios, coordinating project updates, reviewing filings, fulfilling orders, and resolving documentation issues. The role requires accurate, timely work, strong customer service, communication, organization, and problem-solving skills in a fast-paced environment.
Top Skills:
MS OfficeSalesforceSalesforce Chatter
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
