HPE VOC Project lead - Operations and support

HPE VOC Project lead - Operations and support

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Within HPE, our Operations, Legal and Admin teams work across the business, providing visible accountability and measurable outcomes. With a variety of roles and responsibilities these teams really connect the dots, giving us the essential insights, support and capability to accelerate our transformation to be the world’s edge to cloud company. Join us redefine what’s next for you.

What you’ll do:

As a project lead and operations support analyst:

Key Responsibilities:

• Possess knowledge of survey programming platforms, specifically Qualtrics or any other survey platform
• - Be able to program complex surveys on Qualtrics survey building platform
• Manage the survey programming part of the projects and its work-streams independently
• Provide strong leverage by programming error-free surveys in a timely manner
• Provides detailed project review inputs and development recommendations as needed to achieve the goals.
• summarizes and analyses customer feedback to create presentations and reports
• Identify and implement innovative programming techniques and non-standard solutions to programming challenges
• Possess a problem-solving attitude and ability to provide feasible solutions for the surveys
• Analyze and interpret data to identify patterns, trends and possible solutions
• Performing quality assurance on data and analytical models to ensure accuracy
• - Proficient in efficiently presenting data via reports and presentations (PPT and excel)
• Advance knowledge of quantitative and qualitative data research methodologies to design them effectively
• Assist or manage the production of survey reports and review, design and modification of reports for client use
• Applies advanced subject matter knowledge to solve complex issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.
• Communicates data and issue analysis to stakeholders
• Provides guidance and mentoring to less- experienced staff members.
• Leads and/or provides expertise to functional project teams.

What you need to bring:

• 2 to 4 years of relevant experience in surveys, out of which the majority of experience if in any survey platform is an advantage.
• Must have worked on integration of survey tools and other tools like SFDC, SQL and others, using API and JSON; and can handle such projects independently
• demonstrated curiosity in understanding what really matters to our customers
• Strong analytical aptitude, problem solving, logical reasoning
• Knowledge of languages: HTML, CSS, JavaScript, jQuery, etc.
• First-level university degree

Effective communication:

• Good interpersonal skills and team-player attitude
• Ability to effectively communicate program plans, proposals, results, and negotiate options

If you are...

• Good at partnering, innovating, and making things happen. You are aligned to our core values.
• Holding a Bachelor’s Degree or equivalent combination of education and experience
• Experienced in corporate policies, markets and processes, financial management as well as program management
• Experienced in large revenue deals to include combination of multi-country/ business unit/ product line and managing a business in start-up and growth phases
• Capable of managing a portfolio of annuity services
• Excellent in verbal and written communication
• Willing to work in a complex program driving customer and partner experience.

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#legalandadmin

Job:

Sales Operations

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.