Manager: People Operations
The Manager – HR, Recruitment &
Learning & Development will be responsible for leading and managing
end-to-end Human Resources, Talent Acquisition, and Learning & Development
functions across India and the Philippines. The role will ensure alignment of
people practice with business objectives while driving employee engagement,
talent growth, compliance, and workforce planning across both geographies.
Key Responsibilities:
Human Resources
● Manage and oversee
day-to-day HR operations for India and Philippines entities.
● Ensure compliance with
local labor laws, statutory requirements, and company policies in both
countries.
● Drive employee
engagement initiatives, retention programs, and culture-building activities.
● Support performance
management processes including goal setting, appraisals, feedback, and
development planning.
● Handle employee
relations matters, grievances, disciplinary actions, and conflict resolution.
● Develop and implement HR
policies, procedures, and best practices across locations.
● Monitor employee
lifecycle activities including onboarding, confirmations, transfers,
promotions, and exits.
● Partner with leadership
teams on workforce planning and organizational development initiatives.
● Analyze HR metrics and
provide management reports and insights.
Talent Acquisition & Recruitment
● Lead end-to-end
recruitment activities for technical, non-technical, and leadership positions
across India and the Philippines.
● Develop recruitment
strategies to attract high-quality talent while optimizing hiring costs and
timelines.
● Manage recruitment
teams, external vendors, staffing partners, and job portals.
● Collaborate with
business leaders to understand hiring requirements and workforce needs.
● Monitor recruitment KPIs
including time-to-fill, cost-per-hire, offer acceptance ratio, and quality of
hire.
● Build employer branding
initiatives to enhance talent attraction and candidate experience.
● Ensure compliance with
hiring policies and recruitment governance standards.
Learning & Development
● Develop and implement
learning and development strategies aligned with business objectives.
● Identify skill gaps and
training requirements through regular assessments and discussions with business
leaders.
● Design and coordinate
technical, functional, leadership, compliance, and behavioral training
programs.
● Manage onboarding and
induction programs for new employees.
● Measure training
effectiveness and monitor learning outcomes through assessments and feedback
mechanisms.
● Promote a culture of
continuous learning and professional development.
● Manage training budgets,
learning platforms, certifications, and external training partners.
Leadership & Stakeholder
Management
● Lead and mentor HR,
Recruitment, and L&D teams across multiple locations.
● Partner with business
leaders and department heads to align people strategies with organizational
goals.
● Support business
expansion, workforce planning, and organizational change initiatives.
● Ensure consistent
employee experience while accommodating local market and regulatory
requirements.
Required Qualifications
● Master's degree in Human
Resources or related field preferred.
● 12+ years of experience in HR, Talent Acquisition, and
Learning & Development functions.
● Experience managing
multi-country HR operations, preferably India and the Philippines.
● Strong knowledge of
labor laws and employment regulations in India and the Philippines.
● Experience in IT, ITES,
Healthcare, BPO, or Shared Services environments is preferred.
Preferred Skills
● Strong communication and
stakeholder management skills.
● Data-driven decision
making and HR analytics.
● Exposure to global
delivery centers or shared services environments.
● Experience managing
employee engagement and culture transformation initiatives.
● Certification in HR,
Talent Management, or Learning & Development would be an advantage.
