HR Operations Lead

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionising the enterprise software and cybersecurity landscape.

Job Overview :

The HR Lead – Operations is responsible for overseeing and optimizing HR operational processes, ensuring compliance, and driving efficiency across HR systems and services. This role acts as a strategic partner to business units, managing employee lifecycle processes, HRIS systems, audits, and vendor relationships.

Responsibilities :

• Manage end-to-end HR operations including onboarding, offboarding, employee records, and HR documentation.
• Ensure compliance with labor laws, company policies, and audit requirements.
• Maintain and update HR policies and SOPs in line with regulatory changes.
• Oversee HRIS systems and ensure accurate data entry, reporting, and analytics.
• Generate HR dashboards and reports for leadership decision-making.
• Lead automation and digitization initiatives for HR processes.
• Coordinate with payroll and finance teams to ensure timely and accurate payroll processing.
• Manage employee benefits programs including insurance, leave, and statutory benefits.
• Handle queries related to compensation, benefits, and reimbursements.
• Liaise with external vendors for background verification, insurance, and other HR services.
• Collaborate with internal stakeholders to ensure smooth HR service delivery.
• Act as a point of contact for employee queries related to HR operations.
• Support employee engagement initiatives and feedback mechanisms.
• Ensure a seamless employee experience through efficient HR services.

Requirements:

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field.
• 7–12 years of experience in HR operations, preferably in a lead or managerial role.
• Strong knowledge of labor laws, HRIS systems, and payroll processes.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in MS Office and HR software (SAP, Workday, etc.).
• Experience in process improvement and automation.
• Ability to work in a fast-paced, dynamic environment.
• High attention to detail and confidentiality.