The Identity and Access Management (IAM) team delivers critical identity services for Nokia's workforce and business-to-business environments. Our global team manages a diverse portfolio of IAM solutions across both on-premises and cloud platforms.
We are seeking an experienced IGA Specialist with strong Saviynt expertise to join our Tier 3 Support Team. In this role, you will act as a technical expert, independently resolving complex IAM issues, leading escalations, and driving the stability, security, and continuous improvement of Nokia's Identity Management services.
Responsibilities- Provide Tier 3 operational support for IGA services.
- Independently investigate, troubleshoot, and resolve complex incidents, service requests, and recurring issues.
- Perform root cause analysis (RCA) and implement corrective actions to prevent recurring incidents and improve service stability.
- Support and maintain key IGA processes, including application onboarding, identity lifecycle management, provisioning, reconciliation, access certifications, and Segregation of Duties (SoD) controls.
- Collaborate with internal stakeholders, service management, infrastructure teams, and vendors to resolve issues and optimize service performance.
- Drive continuous improvement through automation, process optimization, and operational excellence initiatives.
- Create and maintain operational procedures, technical documentation, knowledge articles, and support runbooks.
- Participate in major incident management and on-call support activities as required.
Must-Have:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field with 6+ years of experience in Identity and Access Management (IAM), including 3+ years of hands-on experience with Saviynt IGA implementation, administration, and support.
- Strong expertise in Saviynt workflows (ARS) and Joiner-Mover-Leaver (JML) lifecycle management processes.
- Hands-on experience with application onboarding, access provisioning, reconciliation, and entitlement management.
- Proven experience configuring and managing Access Certification campaigns, Segregation of Duties (SoD) policies, and audit controls.
- Strong knowledge of Active Directory (AD), Microsoft Entra ID (Azure AD), and LDAP directories such as eDirectory.
- Proficiency in Unix/Linux administration, including troubleshooting, command-line tools, and scripting.
- Strong scripting and automation skills using technologies such as PowerShell, JavaScript, Python, or similar languages.
Nice-To-Have:
- Database(Oracle, PostgreSQL) experience
- Strong understanding of LDAP v3 directory services
- Strong understanding of Privileged access management (PAM) using CyberArk
- Knowledge on cloud services, such as GCP and Azure
- Fluent verbal and written English language and communication skills
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
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