CustomerLabs is
a fast-growing B2B SaaS company helping businesses maximize the value of their
first-party customer data. Our platform helps marketers collect, unify, and
activate customer data to improve marketing performance and drive measurable
growth.
As an
Implementation Specialist, you'll own technical customer onboarding from
kickoff to go-live. Every customer stack is different, so you'll understand
existing tracking, implement CustomerLabs, connect data sources and
destinations, validate event flows, and troubleshoot issues until the data
looks right.
· Audit customer tracking setups including GTM, GA4, Meta Pixel, and
ad-platform pixels.
· Implement CustomerLabs on client websites and configure event
tracking.
· Build server-side event flows for conversions such as signups,
purchases, form fills, and custom events.
· Connect data sources such as CRM and OMS platforms and destinations
such as Meta CAPI, Google Ads, GA4, and TikTok.
· Validate event flows end-to-end and ensure the right parameters
reach every destination.
· Troubleshoot tracking discrepancies, isolate root causes, and
explain technical issues clearly to customers.
· Document implementations and feed recurring issues back to Product
and Support.
· Work with customers in US time zones when required.
· 1–4 years of hands-on tracking implementation on production
websites.
· Working knowledge of Google Tag Manager, including tags, triggers,
variables, dataLayer, and debugging.
· Practical experience with at least one ad-platform integration such
as Meta Pixel/CAPI or Google Ads conversions.
· Comfortable reading and writing small JavaScript snippets and
debugging through browser DevTools.
· Basic understanding of HTTP requests, cookies, APIs, and client-side
vs. server-side events.
· Systematic troubleshooting and strong logical reasoning.
· Clear written and spoken English for customer-facing conversations.
· Experience with a CDP.
· Server-side tracking experience, including sGTM or custom server
endpoints.
· E-commerce tracking experience with Shopify, WooCommerce, or similar
platforms.
· Basic SQL knowledge.
· Familiarity with attribution and marketing technology.
· Customers go live with accurate, reliable data.
· Implementation issues are diagnosed systematically and resolved with
clear communication.
· Setups are well documented and recurring issues are converted into
product or process improvements.
Welcome to the Average Kootam — A place where you’re
trusted to own your work, make decisions, learn from the experience, and keep
moving forward. You’ll know what you’re working towards, have the freedom to
grow into bigger responsibilities, and see the impact of what you do. Teams here
don’t work in isolation Sales, Marketing, Design, Engineering, and others work
closely, challenge ideas, and build better things together. And when we’re not
building, we make time to learn, connect, have fun, and bring the whole Kootam
together.
Wanna know more about us? Connect with
us:
We're active on LinkedIn, Instagram talking
about what we do at CustomerLabs.
Would you like to know
our stories? Catch up on what we're up to on the LinkedIn page of our HR Team - Devarshini, Aswin, Kunguma!
Take a sneak peek at our behind the scenes fun at our team-run Instagram
page.
Want to bypass all this and get a coffee
with us at our office? Let us know here!
