Jobs at CustomerLabs

Creates persuasive copy and campaign concepts for websites, ads, emails, social media, and marketing materials. Collaborates with clients, designers, marketers, and account managers to maintain brand voice, incorporate feedback, and deliver campaigns on deadline. Adapts content for different audiences, proofreads and edits materials, and stays current with digital marketing and content trends.

Build scalable, responsive React interfaces using JavaScript, HTML, and CSS. Develop reusable components, optimize rendering and Core Web Vitals, ensure cross-browser compatibility, write unit and end-to-end tests, debug browser issues, and implement PWA features using Web APIs, caching, and service workers. Collaborate with Product, Design, and Backend teams to deliver reliable, high-quality web experiences.

Design, build, and maintain scalable data pipelines, ETL/ELT processes, data warehouses, data lakes, and analytics infrastructure on GCP. Develop data models and schemas for marketing attribution and campaign analytics, while ensuring data quality, security, privacy, governance, and regulatory compliance. Implement monitoring, alerting, troubleshooting, performance tuning, and capacity planning. Collaborate with data scientists, analysts, product teams, and business stakeholders to deliver reliable marketing data solutions.

Manage and optimize Google Ads campaigns across Search, Display, Performance Max, YouTube, Demand Gen, and Remarketing. Responsibilities include budget allocation, bid optimization, keyword and audience research, A/B testing, conversion tracking, analytics, dashboard creation, competitor analysis, and landing-page funnel optimization. The role focuses on improving lead quality, conversion rates, acquisition costs, ROAS, and overall campaign efficiency.

Lead the end-to-end design and continuous improvement of a B2B SaaS website. Own redesigns, responsive page and landing-page design, information architecture, design systems, accessibility, and implementation quality. Collaborate with marketing, content, engineering, and leadership to improve conversion and user experience. Analyze website performance, mentor junior designers, lead reviews, and establish design standards and processes.

Own technical customer onboarding from kickoff through launch. Audit tracking setups, implement CustomerLabs, configure client- and server-side event flows, connect CRM and e-commerce sources, and route data to advertising and analytics destinations. Validate events end to end, troubleshoot discrepancies, explain root causes to customers, document implementations, and share recurring issues with product and support. The role requires client communication, JavaScript debugging, web and API knowledge, and systematic problem-solving.

Generate and qualify SaaS leads through outbound and inbound prospecting, discovery calls, nurturing, CRM management, and pipeline optimization. Collaborate with sales, marketing, and sales operations to improve messaging, lead quality, and conversion rates. Track performance metrics, report insights, mentor junior SDRs, support account executives, and contribute to sales strategy and process improvements.

Develop, test, deploy, integrate, and maintain backend systems using Python and Django. Follow SDLC practices, coding standards, documentation, and structured development approaches. Create unit and integration verification plans, improve system stability through user feedback, and prepare technical onboarding materials. Collaborate with engineering teams to deliver maintainable web applications and business-focused features.