Who are Inchcape
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Main Purpose of Job :
Working in OneCape DA Team located in Chennai, responsible for reviewing DA for Global customers in a timely and accurate manner, so that Inchcape Shipping Services meets or exceeds its delivery commitment to its customers
Direct reporting to Team Leader who is based in Chennai.
Key Accountabilities :
DA Review & Quality Assurance
• Perform detailed review of FDAs to ensure completeness, accuracy and compliance with customer agreements, tariffs and instructions.
• Verify supplier invoices, supporting documents and associated costs through established validation controls.
• Identify discrepancies, raise queries with Local Port Agents (LPAs) and ensure timely resolution.
• Validate exchange rates, taxes, revenues and other port-related charges before customer submission.
• Ensure all quality control checkpoints are completed prior to FDA dispatch.
Customer Service & Query Management
• Act as a primary point of contact for FDA-related customer queries.
• Investigate and resolve billing disputes, documentation requests, and settlement-related concerns.
• Liaise with LPAs, Operators, Finance teams, and customers to achieve timely closure of issues.
• Maintain professional customer relationships and deliver a high standard of service.
Process Management
• Process assigned FDAs within agreed turnaround times and service level agreements.
• Monitor workflow queues and proactively manage priorities to meet customer commitments.
• Maintain accurate records within Optic and associated operational systems.
• Support audit requests and ensure adherence to internal controls and compliance requirements
Operational Excellence
• Identify opportunities for process improvements, automation, and standardization.
• Participate in projects, UATs, and continuous improvement initiatives.
• Contribute to development and maintenance of SOPs, work instructions, and knowledge repositories.
• Share best practices and lessons learned across the team.
Key Deliverables:
• FDA turnaround time adherence
• Quality and accuracy of reviewed DAs
• Customer query resolution turnaround time
• Reduction in customer disputes and rework
• Compliance with internal controls and audit requirements
• Productivity and efficiency targets
• Customer satisfaction and stakeholder feedback
• Contribution to continuous improvement initiatives
Competency Requirement
Technical Skills
- Understanding of port agency operations and shipping documentation
- Knowledge of PDA/FDA processes
- Financial reconciliation and invoice validation skills
- Working knowledge of In-house and MS Office applications
- Strong analytical and problem-solving skills
Behavioral Competencies
- Customer focus
- Accountability and ownership
- Attention to detail
- Strong communication and stakeholder management
- Team collaboration
- Continuous improvement mindset
- Ability to work under pressure and meet deadlines
Expereince / Domain Knowledge :
• Experience in Ship and Port agency related field
• Working in a shared service centre environment
• Knowledge of shipping Industry.
Educational and Professional qualification :
Essential: Degree educated at minimum bachelor’s level
Desirable: Bachelor’s / Master’s in Shipping
Other requirements :
Ready to work in flexible timings as per business requirement
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective - we connect the world and see the bigger picture.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Progress - we adopt new thinking and push for positive change in our industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
• A retirement savings plan
• Holiday
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events
Plus, much more!
If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!
#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
#LI-MB1
Inchcape Shipping Services Chennai, Tamil Nadu, IND Office
Chennai, India
