The Infrastructure Engineer III will support Cloud products, troubleshoot incidents, ensure product improvements, and work on a global support team.
Job Description
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As an Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms: Cloud Reliability Services TSE team, you will leverage your extensive understanding of software, applications, and technical processes to contribute to the infrastructure engineering discipline. You will also have the opportunity to expand your technical and cross-functional expertise both within and beyond your specific area of specialization.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As an Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms: Cloud Reliability Services TSE team, you will leverage your extensive understanding of software, applications, and technical processes to contribute to the infrastructure engineering discipline. You will also have the opportunity to expand your technical and cross-functional expertise both within and beyond your specific area of specialization.
Job responsibilities
- Apply technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm
- Contribute to client self-service capabilities by collaborating with partner teams
- Troubleshoot complex priority incidents by strongly considering upstream/downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case
- Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement
- Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products
- Note: This role involves weekend on-call work and follows a global \"follow-the-sun\" model. The team provides 24/7 support through a distributed team across various time zones.
- Add to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure disciplines concepts and 3+ years applied experience
- Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in public and private clouds (ex. AWS, Cloud Foundry, Kubernetes)
- Deep knowledge of one or more areas of infrastructure engineering such as networking, databases, storage, SDLC, integration, streaming, or IAM
- Deep knowledge of at least one specific technology (ex. Kafka, Cassandra, S3, EKS, ECS,EC2) and one programming/scripting language (ex. Java, Python, Unix Shell Scripting, PowerShell)
- A drive to continue to develop technical and cross-functional knowledge
- Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry
- Knowledge of incident, change, and problem management processes
- AWS certification(s)
Preferred qualifications, capabilities, and skills
- Significant programming background in any applicable language
- Kubernetes, Azure, GCP, or Terraform certifications
Top Skills
AWS
Cassandra
Cloud Foundry
Ec2
Ecs
Eks
Java
Kafka
Kubernetes
Powershell
Python
S3
Unix Shell Scripting
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