Infrastructure Specialist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

Step into the engine room of enterprise technology, where every decision you make can shape how a customer’s systems perform today - and scale for tomorrow. You’ll dive deep into complex infrastructure environments, solving challenging technical problems, designing seamless integrations and ensuring systems run reliably at every level. Your expertise across networks, endpoints and mainframes, paired with a knack for logical problem-solving and clear documentation, will guide projects from concept to execution. Your solutions will make a real impact that customers notice and remember.
In this role, you’ll balance hands-on delivery with long-term strategic planning. From analyzing issues and testing solutions to automating processes and integrating across platforms, your work will touch every layer of IT infrastructure. You’ll collaborate with Architects, Technicians and Project Managers, gaining broad exposure and continuous opportunities to grow your skills and influence.
What you will do

• Monitor server health, uptime, CPU, memory, disk usage, backup jobs and ensure data integrity.
• Perform routine checks and basic maintenance on Linux/Windows servers. Support basic operations in cloud environments (VM provisioning, monitoring).
• Handle alerts from monitoring tools and escalate when required. Understand core services like EC2 (AWS), Virtual Machines (Azure), or Compute Engine (GCP).
• Respond to Level 1 support tickets within defined SLAs.
• Troubleshoot basic server, network, and application issues.
• Document incidents, resolutions, and recurring issues.
• Create and manage user accounts, permissions, and access controls. Maintain system documentation, SOPs, and troubleshooting guides and Update knowledge base articles.
• Assist with password resets, basic security configurations basic restore operations when needed. Assist in managing cloud storage, snapshots, and basic networking.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills & Qualifications:

• Basic knowledge of: Windows Server / Linux (Ubuntu, CentOS)Networking fundamentals (IP, DNS, DHCP)Monitoring tools (e.g., Nagios, Zabbix)
• Familiarity with: Cloud fundamentals (IaaS, basic VM management)Remote access tools (SSH, RDP)
• Understanding of: Virtual machines and storage concepts Basic cloud architecture Identity and access management (IAM basics)
• Strong problem-solving mindset
• Good communication skills
• Ability to follow SOPs and escalate issues appropriately
• Willingness to learn and grow in cloud and infrastructure domains
• 7+ years of experience

Preferred Qualifications:

• Certification (optional but a plus): AWS Cloud Practitioner Azure Fundamentals (AZ-900)Google Associate Cloud Engineer (basic exposure)
• Internship or hands-on lab experience in server or cloud environments
• Operating Systems: Windows Server, Linux
• Cloud Platforms: Amazon Web Services, Microsoft Azure, Google Cloud Platform
• Monitoring: Nagios, Zabbix, CloudWatch
• Ticketing: ServiceNow, Jira

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.