Leads product operations and commercial enablement for institutional digital-asset products. Responsibilities include product readiness, launch and lifecycle support, client pitches, value proposition development, documentation, cross-functional coordination, operational performance tracking, issue resolution, and process improvement. The role bridges Product, Business Development, Sales, Operations, Compliance, Legal, Risk, and Client Services while incorporating stakeholder feedback into product execution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are looking for an experienced professional to lead product operations and commercial enablement for our institutional product suite. This role will work closely with Product, Business Development, Sales, Client Services, Compliance, Legal, Risk, and Operations teams to support product readiness, client engagement, go-to-market execution, and ongoing operational excellence.
The ideal candidate combines strong product operations discipline with the ability to support institutional client conversations, articulate product value propositions, and partner with BD teams on strategic pitching and solutioning.
Responsibilities
- Lead operational readiness and ongoing support for institutional products, ensuring processes, controls, documentation, and internal coordination are in place.
- Partner with Product and cross-functional stakeholders to support product launches, enhancements, and lifecycle management.
- Work closely with Business Development teams to support institutional client pitches, product positioning, and solution discussions.
- Translate product capabilities into clear client-facing value propositions, pitch materials, FAQs, and enablement content.
- Support institutional sales discussions by explaining workflows, product features, operational considerations, and implementation requirements.
- Coordinate across Product, BD, Operations, Legal, Compliance, Risk, and Client Services to ensure timely execution and issue resolution.
- Monitor product and operational performance, identify gaps, and drive process improvements to enhance client experience and internal efficiency.
- Maintain internal documentation, operating procedures, training materials, and launch checklists for institutional products.
- Gather client and internal stakeholder feedback to inform product improvements and operational enhancements.
- Track key metrics related to product adoption, client onboarding, operational performance, and service quality.
- Act as a bridge between commercial and product teams to ensure market feedback is reflected in execution priorities.
Requirements
- 8+ years of experience in product operations, product enablement, institutional business support, solutions engineering, or related roles in financial services, fintech, or digital assets.
- Strong understanding of institutional clients and their needs across trading, financing, yield, custody, settlement, or related product areas.
- Experience supporting or participating in institutional client pitches, commercial discussions, or solution-based selling.
- Ability to communicate product value propositions clearly to both internal and external stakeholders.
- Strong cross-functional coordination skills with experience working across Product, BD/Sales, Operations, Compliance, Legal, and Risk.
- Proven ability to manage product readiness, operational processes, documentation, and stakeholder alignment.
- Strong analytical and problem-solving skills, with attention to detail and execution discipline.
- Familiarity with digital assets, institutional workflows, and operational/control considerations is strongly preferred.
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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