IT Infrastructure Engineer

About YRG MERF

Established in 1993, YRGMERF is a pioneering non-governmental organisation in India, committed to transforming lives through integrated healthcare, inclusive partnerships, and forward-looking research. Grounded in the values of integrity and sustainability, we address both immediate and evolving societal challenges empowering communities to attain equitable and lasting health outcomes. We provide comprehensive services across prevention, care, support, and treatment, particularly for those affected by HIV and other infectious diseases.

Role Overview

The IT Infrastructure Engineer will support the organisation’s IT infrastructure operations, including network systems, hardware, security, cloud environments, and end-user support. The role is responsible for ensuring reliable infrastructure performance through effective implementation, maintenance, troubleshooting, monitoring, and technical support services.

The ideal candidate will possess strong technical expertise, problem-solving capabilities, and the ability to work in dynamic environments requiring both field and remote infrastructure support.

Key Responsibilities

Infrastructure Operations and Support

• Support the planning, deployment, implementation, and maintenance of IT infrastructure systems.
  
• Assist in hardware implementation, software configuration, and network capability enhancement.
  
• Monitor infrastructure environments to ensure optimal system performance and availability.
  
• Support data backup processes, disaster recovery planning, and infrastructure maintenance activities.
  
• Perform troubleshooting and resolution of hardware, software, network, and connectivity issues.
  
• Assist in server, storage, and network administration activities.
  
• Systems Administration and Security
  
• Support Microsoft Active Directory administration and endpoint management
  
• Assist in maintaining IT security systems and ensuring infrastructure compliance standards.
  
• Support patch management, provisioning, and automation of endpoint devices where applicable.
  
• Assist in log analysis, system monitoring, and troubleshooting of operational issues.
  
• Support NAS and NAS-to-Cloud configurations and cloud platform integrations.
  

Helpdesk and User Support

• Provide Help Desk and desktop support services for organisational users.
  
• Support Windows, Mac OS, Android, and iOS device troubleshooting and maintenance.
  
• Assist users with Microsoft Office 365 applications, Exchange Online, and email-related issues.
  
• Provide technical guidance and user support for hardware and software systems.
  
• Support video conferencing systems and communication platforms.
  

Documentation and Process Improvement

• Assist in documenting existing IT infrastructure environments and configurations.
  
• Support development of installation, operational, and upgrade procedures.
  
• Research and recommend improvements to infrastructure processes and systems.
  
• Support preparation of technical documentation, reports, and operational records.
  
• Collaborate with supervisors and internal teams to strengthen IT operations and service delivery.
  

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  
• Minimum 4 years of professional experience in IT infrastructure, networking, or systems support roles.
  
• Strong knowledge of Microsoft Active Directory administration.
  
• Experience supporting Windows 7–10, Mac OS, Android, and iOS environments.
  
• Familiarity with NAS systems, cloud storage, and cloud platforms such as Azure or Tencent Cloud.
  
• Strong troubleshooting skills across hardware, software, networking, and Office 365 environments.
  
• Understanding of IT security practices, endpoint management, and system monitoring.
  
• Strong organisational, analytical, and time-management skills.
  
• Ability to work independently and collaboratively in high-pressure operational environments.
  
• Languages- English and local dialects are an advantage.
  

Desirable Attributes

• Strong attention to detail and problem-solving ability.
  
• Proactive and solution-oriented approach to infrastructure support.
  
• Ability to manage multiple priorities and technical issues simultaneously.
  
• Dependable, reliable, and improvement-focused work ethic.
  
• Strong interpersonal and communication skills.
  
• Ability to adapt to changing operational and technology environments.
  

YRG is an equal-opportunity organisation. At YRG, we are committed to supporting inclusion and diversity as part of our values. We celebrate differences in abilities, sexual orientation, ethnicity, faith, and gender. Our team are people with different strengths, experiences, and backgrounds, who share a passion for improving people's lives.