IT Tech Lead

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team!  Learn more at careers.alight.com. 

(THE ROLE)

We are seeking an experienced Technical Lead – SmartCOMM / Quadient with strong expertise in client implementations, solution architecture, production support, and enterprise Customer Communication Management (CCM) platforms. The ideal candidate will have 7–8 years of hands-on experience in SmartCOMM (Quadient Inspire), technical troubleshooting, integration management, and architecture decision-making.

The role requires close collaboration with cross-functional teams to deliver scalable CCM solutions, resolve critical production issues, and drive successful client implementations.

(RESPONSIBILITIES)

Lead end-to-end implementation of SmartCOMM / Quadient Inspire solutions for enterprise clients.

Design and architect scalable, secure, and high-performing CCM solutions.

Collaborate with business and technical stakeholders to gather requirements and translate them into technical solutions.

Provide technical leadership across development, implementation, deployment, and production support activities.

Troubleshoot and resolve complex production issues, perform root cause analysis, and implement preventive measures.

Manage integrations between SmartCOMM and enterprise applications, APIs, and document processing systems.

Review solution designs, configurations, and code to ensure adherence to best practices and quality standards.

Develop, support, and troubleshoot Java Wrapper Tools used for SmartCOMM integrations.

Work closely with infrastructure, database, and application teams to ensure smooth deployments and operational excellence.

Mentor team members and contribute to technical governance and architecture decisions.

(REQUIREMENTS)

7–8 years of experience in SmartCOMM / Quadient Inspire implementations and support.

Strong expertise in customer communication management (CCM), document composition, and template development.

Proven experience in solution architecture, technical design, and enterprise-scale implementations.

Strong debugging and troubleshooting skills with hands-on experience in Java Wrapper Tools for SmartCOMM.

Experience integrating SmartCOMM with external systems, APIs, batch processes, and document workflows.

Working knowledge of Java/J2EE, XML, JSON, XSLT, REST APIs, and SQL/databases.

Experience in production support, incident management, and release/deployment processes.

Ability to work directly with clients and manage technical discussions and implementation activities.

Excellent analytical, problem-solving, communication, and stakeholder management skills.

DB/DC domain knowledge will be an added advantage.

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video.  Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request  reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.