Key Account Manager - Marine Support

Job Summary

The Key Account Manager – Marine Support is responsible for managing and executing marine service support activities, customer relationship management, and project coordination to ensure seamless delivery of service solutions to key customers. The role partners with internal stakeholders, channel partners, and customers to execute projects, support marine contracts, manage service events, and ensure successful installation and commissioning activities for marine applications. The incumbent will play a key role in strengthening customer relationships, improving service capability, and ensuring adherence to service delivery commitments and contractual obligations.

Key Responsibilities

• Manage and execute marine service events in line with the Service Delivery Process to ensure seamless customer support for key marine customers, including defense organizations and strategic accounts.
• Lead and coordinate projects of varying complexity from initiation to completion, including project planning, scope definition, timeline management, milestone tracking, and performance monitoring.
• Partner with internal stakeholders and business teams to define project objectives, establish deliverables, and ensure successful project execution.
• Manage marine solution contract execution in collaboration with solution teams, ensuring adherence to service level agreements (SLA) and timely submission of MIS reports to stakeholders.
• Develop and maintain strong customer relationships with marine customers, naval commands, shipyards, and key stakeholders to ensure proactive communication and seamless support.
• Conduct regular customer engagement activities, meetings, and maintain documentation such as meeting records and action trackers to strengthen service delivery and relationship management.
• Work closely with channel partners and internal stakeholders to build marine service capability and enhance technical readiness at source locations.
• Coordinate installation and commissioning of marine engines in partnership with project teams across shipbuilding and marine customer locations.
• Identify, monitor, and resolve project risks, issues, and resource requirements to ensure timely completion and successful execution.
• Monitor project budgets, schedules, and project status while maintaining documentation, records, and communication with project sponsors and stakeholders.
• Guide, support, and collaborate with internal and external teams to ensure project success, customer satisfaction, and operational excellence.

Competencies

• Financial Acumen – Interprets and applies financial understanding to support effective business and project decisions.
• Business Insight – Applies market and business understanding to support organizational goals and customer success.
• Customer Focus – Builds strong customer relationships and delivers customer-centric service solutions.
• Communicates Effectively – Delivers clear, concise, and audience-specific communication across stakeholders.
• Manages Complexity – Effectively handles complex, high-volume, and dynamic business situations.
• Plans and Aligns – Prioritizes and organizes work to achieve business commitments and timelines.
• Project Issue and Risk Management – Identifies, assesses, prioritizes, and mitigates project risks and issues.
• Project Resource Management – Effectively manages project resources, expenses, and execution planning.
• Project Schedule Management – Drives project completion through effective planning and schedule management.
• Project Scope Management – Ensures projects are delivered within agreed scope and objectives.
• Relationship Management – Develops and sustains strong relationships with customers, stakeholders, and partners.
• Conflict Management – Handles challenging situations professionally and collaboratively.
• Values Differences – Appreciates and leverages diverse perspectives and cultures.

Qualification

• Bachelor’s degree in Engineering, Marine Engineering, Mechanical Engineering, or an equivalent technical discipline from a recognized university.
• Equivalent combination of education and relevant experience may also be considered.
• MBA or project management exposure will be an added advantage.
• May require licensing for compliance with export controls or sanctions regulations, where applicable.

Skills Required

• Key Account Management
• Marine Service Support Management
• Customer Relationship Management (CRM)
• Project Management & Coordination
• Service Event Management
• Solution Contract Management
• SLA Monitoring & Compliance
• Installation & Commissioning Support
• Stakeholder Management
• Dealer / Channel Partner Coordination
• Risk and Issue Management
• MIS Reporting & Documentation
• Project Planning & Scheduling
• Resource Planning & Coordination
• Cross-functional Collaboration
• Negotiation and Communication Skills
• Relationship Building and Customer Engagement

Experience

• Intermediate level relevant work experience with exposure to project coordination, customer management, service support, or marine operations required.
• Experience in marine, defense, industrial equipment, engines, power systems, service operations, or related sectors preferred.
• Prior experience managing customer relationships, service contracts, project execution, or commissioning activities is desirable.
• Experience working with shipyards, marine customers, defense customers, or channel partners will be an added advantage.
• Team leadership or stakeholder coordination experience preferred.

Experience: