Key Account Manager - Star Accounts

Your Focus

As Key Account Manager, you will manage key customers and distributors for South India, growing the existing business and project pipeline across Ingredients and Flavors products.

You will be developing new business opportunities and new customers by understanding customer needs and presenting them IFF product solutions.

The role is Chennai, India based and will report to Sales Leader.

How you will Contribute

• Account Mapping -Targeting and Segmentation.

• Identify key stakeholders - Key Decision Maker/Key Opinion dealer across different accounts.

• Project Management - Proactive /Reactive/Defensive/Maintenance.

• Commercial Outcome - Growth Mindset.

• Market share gain/regain/expand/defend.

• Support Strategic Accounts wherever required.

• Directly handle local and regional customers.

• Be the interface between customers and IFF.

• Work in close contact with IC&D for all projects and with category marketing for market insights & Growth initiatives.

• Partner with key stakeholders (CSMs/GPM/Pricing officer) to help implement pricing actions/improve margins as per organization’s strategies.

• Drive commercial goal decided by the organization on a monthly/quarterly/yearly basis.

• Project inflow management and update monthly/quarterly/yearly.

• Drive Company’s different initiatives across platform/categories.

• Tracking of receivables from direct accounts within fixed credit days.

• Proper forecasting on a regular basis for seamless order execution.

• Drive healthy margin across portfolio.

• 100% compliance of company’s ethics/values /culture.

What you will need to be successful

• Bachelor’s degree in food technology, Food Science or MBA with experience in FMCG sector or relevant discipline.

• Minimum 5-10 years of sales or commercial experience in Food ingredients, Flavours, Food & Beverage Industry or FMCG sector.

• Experience with customers engagement and key account management.

• Good commercial and technical acumen that enables identification of technical and commercial needs, and proposal of optimized solution.

• Well versed with Microsoft applications (Excel, Word, Powerpoint).

• Proven value selling and negotiation skills.

• Resilient to setbacks and strong drive for impact.

• Strong interpersonal skills, networking ability and team player.

• Proactive and independent. Proven ability to work and manage time and priorities un-supervised.

• Effective listening, verbal and written communication, and presentation skills.

• Achiever, self-motivated, persistent in following up and willingness to develop skills required for personal development.

• Ability to act like an owner, drive business opportunities by aligning with all internal stakeholder, execution focused.

• Good communication skills in Telugu or Tamil.

• Willing to travel extensively.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more