Manages relationships with key B2B clients, serving as the primary contact and coordinating internal teams to resolve queries and deliver services on time. Responsibilities include client onboarding, follow-ups, issue escalation, satisfaction tracking, CRM maintenance, reporting, renewals, retention, and identifying upselling or cross-selling opportunities.
Job description:
Job Description – Key Accounts Manager
Company: Srisattva Group
Position: Key Accounts Manager
Experience: 4–5 Years
Salary: ₹25,000 – ₹40,000 per month
Location: Chennai
Employment Type: Full-Time
About Srisattva Group
Srisattva Group is a professional business solutions organization providing services across Accounting & Compliance, ERP Implementation, and Investment Banking & Strategy. As an Authorized Zoho & Tally Partner, we deliver technology-enabled solutions that help businesses streamline operations, improve efficiency, and achieve sustainable growth.
Job Overview
Srisattva Group is looking for a Key Accounts Manager to manage and strengthen relationships with key clients. The role is closely aligned with Customer Support and Customer Success, focusing on understanding client requirements, coordinating with internal teams, ensuring timely resolution of issues, and maintaining high levels of client satisfaction.
The ideal candidate should have strong communication, follow-up, coordination, problem-solving, and relationship-management skills.
Key Responsibilities
- Act as the primary point of contact for assigned key clients.
- Build and maintain strong, professional relationships with clients.
- Understand client requirements, concerns, and expectations and coordinate internally for timely resolution.
- Handle client queries through calls, emails, WhatsApp, and online meetings.
- Coordinate with internal teams such as Accounts, ERP/Zoho, HR, Recruitment, and other service teams based on client requirements.
- Track client requests, pending activities, and commitments until closure.
- Provide regular updates to clients regarding the status of their requirements.
- Conduct periodic follow-ups with clients to understand satisfaction and additional requirements.
- Identify opportunities for upselling, cross-selling, and additional services wherever relevant.
- Maintain proper records of client communication, requirements, follow-ups, and service status in the CRM.
- Prepare and share client-related reports and updates with the Management.
- Escalate critical client concerns to the appropriate internal team or Management.
- Ensure commitments made to clients are properly tracked and completed within the agreed timeline.
- Support client onboarding, service coordination, renewal discussions, and ongoing engagement.
- Collect client feedback and communicate improvement areas to the concerned internal teams.
- Maintain professionalism, confidentiality, and a customer-focused approach in all interactions.
Customer Support & Client Coordination
- Respond to customer queries professionally and promptly.
- Understand the issue before coordinating with the relevant team.
- Follow up internally until the issue is resolved.
- Keep the client informed about progress and expected timelines.
- Ensure no client requirement is left unattended or without a proper update.
- Maintain a positive and professional relationship even while handling escalations or service concerns.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and client relationship management skills.
- Good follow-up and coordination abilities.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple clients and requirements simultaneously.
- Good understanding of MS Office / Google Workspace.
- Working knowledge of CRM tools is preferred.
- Ability to conduct professional client calls and online meetings.
- Strong ownership, accountability, and attention to detail.
Preferred Experience
- Experience in Customer Support, Customer Success, Client Relationship Management, Key Account Management, or Business Coordination.
- Experience handling B2B clients will be an added advantage.
- Experience with ERP, CRM, SaaS, Zoho, accounting, or business solutions will be an added advantage.
- Candidates with experience in professional services or technology-based solutions are preferred.
Key Performance Areas (KPIs)
- Client satisfaction and relationship management.
- Timely response and resolution of client queries.
- Follow-up and closure of pending client requirements.
- Client retention and engagement.
- Timely reporting and CRM updates.
- Successful coordination between clients and internal teams.
- Identification of additional client requirements and business opportunities.
Ideal Candidate Profile
The ideal candidate should be customer-focused, responsible, proactive, and good at communication and follow-up. The person should be comfortable handling clients independently, coordinating with multiple internal teams, and taking ownership of client requirements from initiation through closure.
Key Skills:
Customer Support | Customer Success | Key Account Management | Client Relationship | Client Coordination | Query Resolution | Follow-up | CRM | Escalation Management | Communication | Problem Solving | Client Retention
Work Location: In person
Srisattva Group Chennai, Tamil Nadu, IND Office
Chennai, India
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