L1 Support Engineer

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022, we became India's fastest fin tech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.

In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest, and trade bonds - all in one place. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

- Yubi Loans - Term loans and working capital solutions for enterprises.

- Yubi Invest - Bond issuance and investments for institutional and retail participants.

- Yubi Pool- End-to-end securitisations and portfolio buyouts.

- Yubi Flow - A supply chain platform that offers trade financing solutions.

- Yubi Co.Lend - For banks and NBFCs for co-lending partnerships.

Currently, we have onboarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 100,000 crore.

Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionising the segment.

At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 700+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.

Job Title: Desktop / L1 Support Engineer

Department:  IT

Summary:

We are seeking a highly motivated and skilled Desktop Support Engineer to join our IT team. 

The ideal candidate will possess a strong understanding of hardware and software 

troubleshooting, excellent customer service skills, and the ability to work independently in a 

fast-paced environment. The Desktop Support Engineer will be responsible for providing 

technical assistance to end-users, resolving desktop issues, and ensuring the smooth operation

of our desktop environment.

Responsibilities:

First-line support: 

The initial point of contact for end-users experiencing technical issues with their desktops, laptops, or peripherals.

Workstation Compliance: Driving workstation compliance to achieve 100% compliance on all security control (Encryption, Crowdstrike, Global Protect, etc..)

Troubleshooting: 

Diagnosing and resolving basic hardware and software problems. This may involve:

Restarting devices

Reinstalling drivers

Running diagnostics

Performing basic network troubleshooting

Hardware support: 

Assisting with hardware installations, repairs, or replacements. This may involve:

Setting up new computers

Installing or replacing hardware components

Connecting peripherals

Software support: 

Assisting with software installations, updates, or troubleshooting. This may involve:

Installing operating systems or applications

Configuring software settings

Troubleshooting software errors

Documentation:

Logging and tracking all incidents and resolutions in a ticketing system or knowledge base.

Escalation: 

Identifying and escalating more complex issues to higher-level support teams (L2 or L3).

Customer service:

Providing clear, concise, and professional communication to end-users throughout the support process.

Qualifications:

Minimum of 2 years of experience in a desktop support role.

Strong knowledge of Windows and macOS operating systems.

Proficiency in troubleshooting hardware and software issues.

Excellent customer service and communication skills.

Ability to work independently and as part of a team.

Strong problem-solving and analytical skills.

Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop