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The Implementation/Launch Manager oversees the onboarding process of the Navan travel and expense platform for Mid-Market and Enterprise clients, ensuring successful project management and customer satisfaction.
As an Implementation/ Launch Manager on the Account Management team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance.
What You’ll Do:
- Oversee implementation from kickoff to go-live using strong project management and product expertise
- Develop project plans, coordinate deliverables, and ensure timely, quality deployments
- Streamline onboarding with process improvements and documentation updates
- Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
- Guide customers through technical onboarding and escalate issues when needed
- Advocate for customers’ pain points to influence product improvements
- Lead training sessions for stakeholders and end users
What We’re Looking For:
- 5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
- Ability to align details with strategy and execute efficiently
- Strong communication, time management, and teamwork skills
- Passion for technology and problem-solving, with a focus on risk identification and creative solutions
- Strong language proficiency in German and English
- Willingness to travel for client visits
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