Job Description:
Key Responsibilities
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Conduct L&D needs assessments with defined data-driven success measures in collaboration with key stakeholders.
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Develop innovative, scenario-based L&D delivery programming in partnership with Design peers for domain expertise, leadership, and soft-skills development.
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Deliver dynamic, interactive, appealing, and audience-specific instructor-led sessions.
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Ensure all L&D Delivery solutions employ Adult Learning Principles.
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Lead practice exercises (e.g., system demonstration, role-play) and other knowledge transfer evaluation components to assess topic understanding and application.
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Assess and measure the impact and effectiveness of L&D offerings for improvement opportunities through data collection and analysis.
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Partner with L&D Delivery and Design peers to develop best in class L&D experiences that have measurable business impact.
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Work closely with global network POCs (i.e., BPO L&D counterparts) to ensure consistent application of delivery strategies and programs across all company sites.
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Conduct topic shadow sessions and program reviews at a regular cadence to ensure L&D solutions align with current business needs.
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Continuously collaborate with business stakeholders to form strategic partnerships, establish shared ownership of L&D solutions, and identify improvement opportunities.
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Employ a continuous improvement mentality to elevate existing L&D delivery approaches and output.
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Stay up to date on L&D delivery applications (e.g., flip classroom platform), tools, and best practices to innovate our L&D solutions.
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Manage L&D projects successfully, ensuring timely execution of tasks from conception to completion.
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Complete additional assignments as needed to help the team deliver on customer promises.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
