Lead Associate - Transactional Quality - Chennai - REF59421S_2025119411

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

#Good communication skills & experience in Trade services domain and working experience in LC Issuance.

#Guarantees (or)Doc check Perform Quality Audits

# QC as per defined SLA / internal targets 

#Conduct RCA & team huddle QA is responsible for giving ‘Feedback to Agents’ based on the errors identified. #Closely monitor the agents and extend support if they come up with any query while processing transactions. #Report Process Accuracy / metrics Participate in QC Calibration exercise along with onshore/offshore Subject Matter Experts (SMEs)

Qualifications

**This is an example for reference, kindly edit basis role requirement** Any Grad / Post Grad