Leads cloud infrastructure operations and transformation, providing 24x7 support, monitoring, automation, patching, Kubernetes upgrades, production readiness, governance, incident response, and root-cause analysis. Collaborates with cloud, SRE, development, release engineering, database, security, and network teams to migrate and operate production systems across Azure, AWS, or GCP.
Role Summary:
As a Lead IT Infrastructure Engineer, you will play a key role in driving cloud transformation initiatives within the Cloud Services team at Staples. This team provides 24x7 support for Staples’ cloud infrastructure, ensuring stability, scalability, and security across critical platforms. The ideal candidate brings hands-on experience managing public cloud environments (Azure, GCP, or AWS) and strong expertise in Linux system administration, leveraging automation tools such as Ansible or Puppet. We are seeking a seasoned technical operations professional who is eager to grow and help shape the future of our technology ecosystem.
Duties & Responsibilities
- Provide 24x7 operational support for all Staples Cloud Infrastructure and be part of the on-call rotation.
- Implement infrastructure availability and performance monitoring to ensure platform uptime and performance.
- Automate OS/security patching, Azure Kubernetes Service (AKS), Google Kubernetes Engine (GKE) cluster upgrade etc.,
- Drive production readiness “Permit to Operate” (PTO) process for the applications migrating into public cloud.
- Develop, maintain and drive a culture of continuous enhancement for a robust knowledge management system for the Cloud Services team and its partners.
- Drive change through simplification and automation.
- Collaborate with other Cloud Engineers/Architects, SRE, Development, Release Engineering and Database teams in supporting the implementations into the cloud infrastructure.
- Support aspects of the cloud migration initiative, including its impact on infrastructure, networks and security.
- Research, analyze and recommend approaches for solving difficult and challenging cloud operational issues.
- Generate governance and compliance related reports to the management on as needed basis.
- Work with Staples Incident/Problem Management, Cloud provider(s) and drive root cause analysis (RCA) for any high priority issues in a timely manner.
Requirements
- Basic Qualifications
Bachelor's degree in Computer Science with 6 to 10 years of proven IT/Cloud infrastructure experience. - Must have 3 to 5 years of experience in each of the following (experience may be gained concurrently):
- Linux OS administration including installation, upgrades, and patching.
- One of the following cloud computing platforms: Azure, AWS, or GCP.
- One of the following Automating infrastructure tool-sets: Ansible or Puppet
- Hands on experience in public cloud (Azure, GCP or AWS), Linux Administration, Operational experience, very good communication skills
- Supporting production systems with on-call responsibilities.
- Experience in troubleshooting network and security technologies (DNS, load balancing, firewalls, etc.)
Preferred Qualifications
- Experience with CI/CD technologies like Jenkins is a plus.
- Experience with open-source middleware and database software (Apache, Tomcat, NGINX, Node.js, Couch-base, etc.) is a plus.
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