Lead Relationship Management (South Banks)

·            Build and nurture strong relationship with partner banks to drive credit card issuance and portfolio growth.

·            Accountable for achieving business targets, enhancing product penetration across NPCI offerings, and ensuring incremental growth.

·            Ensure regular engagement with senior stakeholders at partner banks through structured reviews and visits.

·            Coordinate with banks and internal product/operations teams to resolve customer complaints and queries within defined TATs, ensuring customer delight.

·            Lead end-to-end execution of credit card deals, incentive programs, and portfolio activation initiatives.

·            Utilize analytical tools to monitor performance, identify growth opportunities, and optimize strategies.

·            Co-create newer campaigns / initiatives with partner banks to improve the portfolio quality and growth.

·            Perform competitive benchmarking to align the partner bank on what’s best and drive the strategy towards execution.