Lead - Revenue Enablement

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a Revenue Enablement Manager to develop and deliver effective enablement programs, collaborate with stakeholders, and deliver training to empower the Integrated Customer Growth (ICG) team to achieve their goals. The ideal candidate will have a strong track record of success in sales, product and technical enablement, with experience in delivering training, developing content, optimizing sales processes, and in direct selling roles. Additionally, the ideal candidate will have extremely strong delivery skills, both in-person and virtually, as well as the ability to think strategically and develop innovative solutions to improve sales performance.

Please note: this role will be based in Bangalore and requires an in office presence.

Key responsibilities include:

• Focus on SMB-EX Enablement: Drive specialized training and enablement programs focused on equipping SMB-EX teams with deep knowledge of our IT products and how to position their value effectively.

• Onboarding Excellence: Develop and execute a comprehensive onboarding program to ensure new hires are quickly ramped up and equipped with the skills and knowledge to deliver impactful results.

• Design and Deliver Training Programs: Create and execute engaging, informative sales training sessions—both in-person and virtual—that align with our sales strategy and goals.

• Collaborate Across Teams: Partner with marketing, product, and enablement teams to develop high-quality collateral, presentations, and playbooks that communicate product value and sales messaging effectively.

• Engage with Sales Teams: Maintain regular communication with ICG to gather feedback, assess needs, and ensure enablement programs evolve with team requirements.

• Customized Plans for Sales Leadership: Collaborate with sales leadership to identify training needs and create tailored plans that empower managers to coach and lead effectively.

• Ongoing Manager Support: Provide tools, resources, and strategies to ensure sales managers can reinforce best practices, drive performance, and address development needs.

• Continuous Improvement: Assess training effectiveness through metrics and feedback, implementing improvements to enhance program impact.

• Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.

• 5-8 years of combined experience in enablement and sales, preferably in a technology or SaaS company.

• Extremely strong delivery skills, both in-person and virtually

• Excellent communication and interpersonal skills

• Ability to stay organized and manage multiple projects simultaneously

• Strong analytical and problem-solving skills

• Ability to work independently and collaboratively in a fast-paced environment.

• A proactive and adaptable mindset with a commitment to continuous improvement.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.