The role involves data entry, managing freight systems, executing procedures, following SOPs, and ensuring productivity in a fast-paced environment.
Company Description
Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Responsibilities
- Executing data entry/maintenance within the systems
- Navigating freight movement applications and production systems and obtain appropriate information
- Following decision trees to identify relevant data/next steps for processing
- Managing exceptions per prescribed escalation paths
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.
- Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.
- Meet or exceed expectations set for daily transaction productivity and quality measures.
Requirements
- Read & comprehend English.
- Quick learner and ability to work in a fast-paced environment and SLA-driven.
- Excellent communication skills and attention to detail and accuracy.
- Multi-task by navigating through multiple applications with dual monitors.
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
Advantage
- Customs Brokerage and Freight Forwarding knowledge.
- Knowledge of Supply Chain, Logistics, or International Business
- Smart with technology (EDI, Web Applications, Microsoft Apps)
- Good communicator and prioritization.
- Problem solving skills.
Schedule:
- Night / Rotational Shifts
Qualifications
Any Graduate
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Top Skills
Edi
Microsoft Apps
Web Applications
Sutherland Chennai, Tamil Nadu, IND Office
Gateway office Parks,, A6, 6th Floor, A1, GF, 5th,6th & 7th , B2 block, # 16, GST Road, Perungalathur,, , Chennai, TN , India, 600063
Sutherland Tambaram, Tamil Nadu, IND Office
GST Road, Tambaram, Tamil Nadu, India, 600045
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