Lead - SD Management

Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a  Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Invoice Processing
1. Handle the Blocked/Parked resolutions
2. Update AP GL tracker for resolution required from the GL Team 
3. Statement Reconciliations
4. GRIR Query Resolution
5. Execution of Vendor Payment runs 
6. Process all invoices assigned within the required Turn-Around-Time
7.  Reversals and corrections of incorrect posted invoices 

Payments
1. Creating Payment Proposal as per the schedule after performing Duplicate Invoice Report
2. Performing audit for payment proposal list and payment exception list
3. Getting the identified errors corrected for final payments list approval from market before completing it
4.Downloading the payment file from an ERP and uploading it into the right banking website with correct value date to arrange the same for authorization before the cut-off time
5.Forecasting the payment value to treasury team
6.Maintain Payment Transit Evidence for audit compliance
7. Verifying the emergency manual payments before sending it to market for approval and manager to sign-off for immediate payment and forecasting
8. Performing Intercompany netting activities before the settlement day for its successful uploading in the intra-netting website for correct net-off values
9.Having a track of all payment deviations i.e. reject, refund and return to follow-up with CRC to contact vendor and get their bank details corrected by Vendor Master Team

Vendor Master

1. Handling Urgent Requests  Track all the Work-in-progress creations/modifications in the follow up tracker 
2. Research and Setup/Update/edit vendor accounts in the System
3. Follow up with the requester/vendor for discrepancy
4. Track all the Work-in-progress creations/modifications in the follow up tracker  

CRC
1. Handle Customer Queries on email and via Phone calls
2. Research queries and respond to customers in an appropriate manner
3. Following on aged cases for timely resolution 
4. Researching & responding the newly assigned emails 
5. Creating cases for the Emails received 

Overall

1. Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
2. Track and report Service Level Agreement (SLA)
3. Acting as a backup to the Team lead as and when required
4. Perform Quality checks as per the agreed criteria
5. Participate in Quality and Continuous improvement initiatives
6.Create and publish Management Reports
7.Active participation in Learning & Developments
8.Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change 
9. Month End Closer/Year End Closer activities to be performed based on the schedule
10.Coordinating with external clients and internal stakeholders via email to resolve the issues
11.Explore for continuous process improvements and share best practices across teams 

1. Has worked in BPO industry in the AP programme
2.Technical expertise: Expertise in handling functions on an ERP platform
3. Ability to provide exceptional customer experience
4. Ability to understand & analyze an issue or problem and to develop & suggest corrective actions
5. Good interpersonal skills and team player
6. Strong communication skills (verbal and written, strong command of English language)
7. Understanding of accounting concepts and principles
8. Working knowledge and experience on ERP systems
9. Target oriented with strong focus on meeting SLA commitments
10. Eye for detail and accuracy, must be fluent in reading, writing and speaking in Spanish language.
 

All your information will be kept confidential according to EEO guidelines.